How big is the Workforce Management Software Market?

The Workforce Management Software Market size is expected to reach USD 7.31 billion in 2024 and grow at a CAGR of 6.98% to reach USD 10.24 billion by 2029. Read More

What is the current Workforce Management Software Market size?

In 2024, the Workforce Management Software Market size is expected to reach USD 7.31 billion. Read More

Who are the key players in Workforce Management Software Market?

Active Operations Management International LLP, NICE Systems Ltd., Oracle Corporation, Infor Group and UKG Inc. are the major companies operating in the Workforce Management Software Market. Read More

Which is the fastest growing region in Workforce Management Software Market?

Asia Pacific is estimated to grow at the highest CAGR over the forecast period (2024-2029). Read More

Which region has the biggest share in Workforce Management Software Market?

In 2024, the North America accounts for the largest market share in Workforce Management Software Market. Read More

What years does this Workforce Management Software Market cover, and what was the market size in 2023?

In 2023, the Workforce Management Software Market size was estimated at USD 6.80 billion. The report covers the Workforce Management Software Market historical market size for years: 2019, 2020, 2021, 2022 and 2023. The report also forecasts the Workforce Management Software Market size for years: 2024, 2025, 2026, 2027, 2028 and 2029. Read More

What are the ongoing costs associated with using WFM software?

The ongoing costs associated with using WFM software are a) Potential costs for training b) Ongoing subscriptions c) Customer support Read More

Workforce Management Software Market Share

Statistics for the 2023 & 2024 Workforce Management Software market share, created by Mordor Intelligence™ Industry Reports. Workforce Management Software share report includes a market forecast to 2029 and historical overview. Get a sample of this industry share analysis as a free report PDF download.

Market Share of Workforce Management Software Industry

The Workforce Management Software Market is highly fragmented. Workforce management software is becoming increasingly important for organizations to keep their workforce organized in the current competitive scenario, recording high competition among service providers. This ensures optimal productivity, which is important to stay abreast of the changing times. Companies are introducing various innovative workforce management solutions with advanced capabilities and cloud features addressing the traditional needs of contact centers, back offices, and branches.

June 2022: ActiveOps PLC announces the launch of CaseworkiQ. It is a workforce management solution to bolster operations with large caseloads and high compliance scenarios. The new solution, CaseworkiQ, builds and expands on existing ActiveOps workforce optimization solutions, supporting case environments. The product enables customers to plan resources in line with caseload demand and service level agreements (SLAs), delivering optimized performance, reduced risk, and costs.

March 2023: In collaboration with Google Cloud, UJET, Inc., the intelligent, modern contact center platform, introduced UJET WFM. UJET delivers new business intelligence solutions for the contact center market with the launch of its workforce management suite, which is also natively available within the Google Cloud Contact Center AI Platform. To enhance the performance, contentment, and general customer experience of remote contact center agents, UJET WFM provides highly precise forecasting, scheduling, and real-time adherence monitoring.