UCaaS Market in Healthcare Market Size (2024 - 2029)

UCaaS in Healthcare Market Analysis

The unified communications-as-a-service market is expected to register a CAGR of 18.3% during the forecast period. The healthcare industry requires professionals to respond quickly to attend to the patient. UcaaS provides this opportunity to streamline communication processes and improve the quality of patient care.

• The advent of cost-effective cloud-based solutions has seen increased adoption from healthcare providers, often categorized as having minimum IT budgets. With the subscription-based United Communication services in place, the healthcare contact centers are establishing their PBX systems and seamlessly addressing multiple customer requests from multiple sites.
• With UCaaS solutions, like cloud-based telephony, messaging, and video-conferencing, caregivers can access essential data in real time. Governments across regions, such as South Korea, are also testing telemedicine to provide affordable remote patient care, thus, giving scope for UCaaS companies.
• UCaaS, coupled with organizational mobility, provides numerous advantages, like real-time communications to locate and connect the caregivers instantly, effective call routing, and faster connections regardless of location (possible through feature-rich smartphones), and also enables the healthcare organization to establish rules and reduce interruptions and distractions from ER rooms to surgeries.
• Due to its simplicity, the old UC system is preferred by most enterprises. Large organizations are hesitant to employ UCC services since it is difficult for them to distinguish between standard hosted and managed UCC platforms. The move from traditional PBX communication to UCC will necessitate a faster adoption of the capabilities by the entire workforce to utilize the features thoroughly. As a result, pressure is placed on a company's IT department, which may disrupt the timeframe.
• UCaaS platforms enable healthcare businesses to keep internal and external communications running during the COVID-19 pandemic by keeping workers connected by phone, setting up virtual team meetings through video conferencing and online doctor consultancy, and setting up cloud-based platforms that enable contact centers to keep up with customer service even when in-hospital work is being completed. Post-pandemic, the market is growing rapidly with the digital transformation of the healthcare sector.

UCaaS in Healthcare Industry Segmentation

Unified communications-as-a-service in healthcare is a delivery model wherein various collaboration and communication services and applications are outsourced to a third-party provider and delivered over a network across the healthcare sector. UCaaS technologies include presence technology and enterprise messaging, video conferencing and telephony. Also, the increasing deployment of artificial intelligence has greatly aided organizations in catering to the digital transformation goal. AI-powered tools have allowed organizations to intuitively record calls, facilitate effortless transcriptions, and intelligently track speakers to understand users' needs and offer relevant services.

The unified communications-as-a-service in healthcare market is segmented by geography (North America (United States, Canada), Europe (Germany, United Kingdom, France, Rest of Europe), Asia-Pacific (China, Japan, South Korea, Rest of Asia Pacific), and the Rest of the World).

The market sizes and forecasts are provided in terms of value in USD million for all the above segments.