Unified Communication as-a-Service in Energy Market Size & Share Analysis - Growth Trends & Forecasts (2025 - 2030)

Unified Communication-As-A-Service (UCaaS) in Energy Market is Segmented by Component (telephony, Collaboration, Unified Messaging, Conferencing, and Other Services), Deployment Model (private, Public, and Hybrid Model), Enterprise Size (large Enterprise and Small & Medium Enterprise), and Geography (North America, Europe, Asia Pacific, Latin America, and Middle East and Africa). The Market Size and Forecasts are Provided in Terms of Value in USD for all the Above Segments. The Market Sizes and Forecasts are Provided in Terms of Value (USD Million) for all the Above Segments.

Unified Communication as-a-Service in Energy Market Size & Share Analysis - Growth Trends & Forecasts (2025 - 2030)

UCaaS In Energy Market Size

UCaaS In Energy Market Summary
Study Period 2019 - 2030
Market Size (2025) USD 2.00 Billion
Market Size (2030) USD 3.53 Billion
CAGR (2025 - 2030) 12.08 %
Fastest Growing Market North America
Largest Market North America
Market Concentration High

Major Players

UCaaS In Energy Market Major Players

*Disclaimer: Major Players sorted in no particular order

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UCaaS In Energy Market Analysis

The UCaaS In Energy Market size is estimated at USD 2.00 billion in 2025, and is expected to reach USD 3.53 billion by 2030, at a CAGR of 12.08% during the forecast period (2025-2030).

  • Companies are investing in improved communications versatility using cloud-based Unified Communications as a Service of third-party vendors that don't require extra human resources. A growing number of organizations in the energy sector are migrating to UCaaS, also known as hosted PBX, instead of investing time and energy into maintaining an on-premise PBX.
  • The UCaaS technology is helping vendors leverage features that traditional VoIP and SIP services offer. This technology helps increase availability and scalability while enhancing collaboration. UCaaS solutions are designed to allow enterprises to focus on the growth of their business rather than the maintenance of it.
  • The factors primarily driving the market growth are quickly developing industry infrastructure, increased product commercialization, and growing demands for Unified Communication-as-a-Service in Energy as industry players realize that it can significantly contribute to international revenue generation.
  • Another key driver behind the growing demand for UCaaS in the energy sector is the geographically dispersed nature of energy operations. Oil and gas exploration, for instance, often involves teams working in remote locations, both onshore and offshore. UCaaS platforms offer seamless connectivity through a variety of communication channels, such as voice, video conferencing, instant messaging, and file sharing. This enables geographically separated teams to collaborate effectively, make informed decisions in real-time, and respond promptly to operational challenges.
  • Furthermore, the energy industry is embracing digital transformation to optimize processes and increase efficiency. UCaaS aligns well with this transformation by integrating with other technology solutions, such as Internet of Things (IoT) devices and data analytics tools. This convergence allows energy companies to collect, analyze, and distribute data across their operations, thereby facilitating predictive maintenance, resource optimization, and overall cost reduction.

UCaaS In Energy Industry Overview

The unified communication-as-a-service (UCaaS) sector in the energy market is characterized by consolidation, with a select few companies holding significant market share. Key players in this space include West Corporation, Microsoft Corporation, Cisco Systems, Inc., Verizon Enterprise Solutions, LLC, Polycom Inc., and Google LLC. While innovation remains a critical driver of market leadership in this industry, several major players have expanded their reach through acquisitions, fortifying their portfolios and addressing any strategic gaps. Recent developments in the sector include:

In April 2023, Vodafone Business Unified Communications (UC) announced a strategic partnership with RingCentral, a provider of cloud-based solutions. This collaboration led to the introduction of a new unified communications solution in Italy. This solution enables customers to seamlessly integrate various communication tools, including video conferencing, messaging, file sharing, meetings, and virtual phone systems. All these features are accessible through a unified user interface, accessible on any internet-enabled device. This partnership represents a significant step in enhancing the UCaaS offerings in the energy sector.

UCaaS In Energy Market Leaders

  1. West Corporation

  2. Polycom Inc.

  3. Cisco Systems, Inc.

  4. Microsoft Corporation

  5. Verizon Enterprise Solutions, LLC

  6. *Disclaimer: Major Players sorted in no particular order
UCaaS In Energy Market Concentration
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UCaaS In Energy Market News

  • May 2023: Access4, a leading Unified Communication-as-a-Service (UCaaS) provider, has unveiled a new SMS service, demonstrating its commitment to enhancing partner network growth and bolstering customer retention.
  • August 2022: Avaya introduced Avaya Spaces, an all-in-one video collaboration app designed for the modern digital workplace. This innovative release incorporates a dynamic 61-participant "concert" style HD video layout to cater to diverse meeting scenarios. Avaya Spaces also features modernized collaboration controls to accommodate various use cases, as well as intelligent moderation tools such as smart mute, host control of participant cameras and microphones, and a "raise hand" feature, enabling effective session management.

UCaaS In EnergyMarket Report - Table of Contents

1. INTRODUCTION

  • 1.1 Study Deliverables
  • 1.2 Study Assumptions
  • 1.3 Scope of the Study

2. RESEARCH METHODOLOGY

3. EXECUTIVE SUMMARY

4. MARKET DYNAMICS

  • 4.1 Market Overview
  • 4.2 Introduction to Market Dynamics
  • 4.3 Market Drivers
    • 4.3.1 Proliferation of Cloud Based Ecosystem will Act as a Driver
    • 4.3.2 Improvement of Communication Technology
  • 4.4 Market Restraints
    • 4.4.1 Data Security Concerns will Remain a Challenge to the Growth of the Market
  • 4.5 Industry Value Chain Analysis
  • 4.6 Industry Attractiveness - Porter's Five Forces Analysis
    • 4.6.1 Threat of New Entrants
    • 4.6.2 Bargaining Power of Buyers/Consumers
    • 4.6.3 Bargaining Power of Suppliers
    • 4.6.4 Threat of Substitute Products
    • 4.6.5 Intensity of Competitive Rivalry

5. MARKET SEGMENTATION

  • 5.1 By Component
    • 5.1.1 Telephony
    • 5.1.2 Collaboration
    • 5.1.3 Unified Messaging
    • 5.1.4 Conferencing
    • 5.1.5 Other Services
  • 5.2 By Deployment Model
    • 5.2.1 Private
    • 5.2.2 Public
    • 5.2.3 Hybrid Model
  • 5.3 By Enterprise Size
    • 5.3.1 Large Enterprise
    • 5.3.2 Small & Medium Enterprise
  • 5.4 Geography***
    • 5.4.1 North America
    • 5.4.2 Europe
    • 5.4.3 Asia
    • 5.4.4 Latin America
    • 5.4.5 Middle East and Africa

6. COMPETITIVE LANDSCAPE

  • 6.1 Company Profiles
    • 6.1.1 Verizon Enterprise Solutions, LLC
    • 6.1.2 Google LLC
    • 6.1.3 West Corporation
    • 6.1.4 Cisco Systems, Inc.
    • 6.1.5 Microsoft Corporation
    • 6.1.6 Avaya Inc.
    • 6.1.7 Alcatel-Lucent(Nokia Corporation)
    • 6.1.8 International Business Machines Corporation
    • 6.1.9 BT Group plc
    • 6.1.10 Polycom, Inc.
  • *List Not Exhaustive

7. INVESTMENT ANALYSIS

8. MARKET OPPORTUNITIES AND FUTURE TRENDS

**Subject to Availability
***In the final report, Asia, Australia, and New Zealand will be studied together as 'Asia Pacific' and Latin America and Middle East and Africa will be considered together as 'Rest of the World'
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UCaaS In Energy Industry Segmentation

Unified communications as as-a-service delivers synchronized business communications technologies on a single cloud-based platform. Service providers utilize VOIP and IP telephony technology to equip traditional business phone systems with instant messaging, video conferencing, and related web services. The enterprise communication advantages that UCaaS offers include improved collaboration across teams, quick deployment, scalability, and a reduced total cost of ownership.

Unified communication-as-a-service in the energy market is segmented by component (telephony, collaboration, unified messaging, conferencing, and other services), deployment model (private, public, and hybrid model), enterprise size (large enterprise and small & medium enterprise), and geography (North America, Europe, Asia Pacific, Latin America, and Middle East and Africa).

The market sizes and forecasts are provided in terms of value (USD) for all the above segments.

By Component Telephony
Collaboration
Unified Messaging
Conferencing
Other Services
By Deployment Model Private
Public
Hybrid Model
By Enterprise Size Large Enterprise
Small & Medium Enterprise
Geography*** North America
Europe
Asia
Latin America
Middle East and Africa
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UCaaS In EnergyMarket Research FAQs

How big is the UCaaS In Energy Market?

The UCaaS In Energy Market size is expected to reach USD 2.00 billion in 2025 and grow at a CAGR of 12.08% to reach USD 3.53 billion by 2030.

What is the current UCaaS In Energy Market size?

In 2025, the UCaaS In Energy Market size is expected to reach USD 2.00 billion.

Who are the key players in UCaaS In Energy Market?

West Corporation, Polycom Inc., Cisco Systems, Inc., Microsoft Corporation and Verizon Enterprise Solutions, LLC are the major companies operating in the UCaaS In Energy Market.

Which is the fastest growing region in UCaaS In Energy Market?

North America is estimated to grow at the highest CAGR over the forecast period (2025-2030).

Which region has the biggest share in UCaaS In Energy Market?

In 2025, the North America accounts for the largest market share in UCaaS In Energy Market.

What years does this UCaaS In Energy Market cover, and what was the market size in 2024?

In 2024, the UCaaS In Energy Market size was estimated at USD 1.76 billion. The report covers the UCaaS In Energy Market historical market size for years: 2019, 2020, 2021, 2022, 2023 and 2024. The report also forecasts the UCaaS In Energy Market size for years: 2025, 2026, 2027, 2028, 2029 and 2030.

UCaaS In EnergyIndustry Report

Statistics for the 2025 UCaaS In Energy market share, size and revenue growth rate, created by Mordor Intelligence™ Industry Reports. UCaaS In Energy analysis includes a market forecast outlook for 2025 to 2030 and historical overview. Get a sample of this industry analysis as a free report PDF download.

UCaaS In Energy Market Report Snapshots