Smart Advisor Market Size & Share Analysis - Growth Trends & Forecasts (2025 - 2030)

Global Smart Advisors Market is segmented by offerings (software and services), applications (healthcare, consumer electronics, and retail), and geography. The market size and forecasts are provided in terms of value (USD million) for all the above segments.

Smart Advisor Market Size & Share Analysis - Growth Trends & Forecasts (2025 - 2030)

Smart Advisor Market Size

Smart Advisor Market Summary
Study Period 2019 - 2030
Market Size (2025) USD 8.35 Billion
Market Size (2030) USD 20.74 Billion
CAGR (2025 - 2030) 19.96 %
Fastest Growing Market Asia-Pacific
Largest Market North America
Market Concentration High

Major Players

Smart Advisor Market Major Players

*Disclaimer: Major Players sorted in no particular order

Compare market size and growth of Smart Advisor Market with other markets in Technology, Media and Telecom Industry

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Security & Surveillance

Smart Advisor Market Analysis

The Smart Advisor Market size is estimated at USD 8.35 billion in 2025, and is expected to reach USD 20.74 billion by 2030, at a CAGR of 19.96% during the forecast period (2025-2030).

An application program that is used to understand the natural language and complete all the electronic tasks for an end user is called the smart advisor program. A smart advisor provides operational data for better decision-making. A smart advisor is an intelligent search engine that gives agents access to the knowledge bases of multiple businesses. Additionally, it allows knowledge base managers and chatbot content creators to collaborate while agents chat with clients.

  • Many instances of financial fraud were reported during the COVID-19 pandemic, resulting in fraud claims costing governments worldwide billions of dollars. The Fintech companies started to move towards innovative tools to handle these frauds. UK Govt., in collaboration with fintech company Quantexa, launched "Spotlight," an automated due-diligence tool. Using Spotlight, a lot of data can be collected, and risk indicators can be provided against those data points, resulting in a better informed and timely award decision.
  • Increasing cybercrimes are posing challenges to the smart advisor market. A recent KPMG survey identified cyber security risk as the biggest threat to the organization's growth in the near future. This will impact the security of software that help agents in real time based on what the visitor is asking in the chat. A survey revealed cybercrime costs the global economy USD 470 billion in annual losses due to consumer data breaches, financial crimes, market manipulation, and intellectual property theft.
  • A financial counselor is necessary for successful business operations in every area. The healthcare sector is one industry implementing smart advice for improved performance. Companies that have analytical capacity handle the most urgent healthcare demands. Storage, query, and analysis of clinical data are currently tricky due to the need for more data consolidation. These Business Intelligence companies provide decision-makers with the right tools to assess the use of resources and find economies of scale.
  • In January 2023, Creative Virtual, one of the global leaders in conversational AI for customer and employee engagement, published a buyer's guide written to assist with chatbot purchasing decisions in the current year. The in-depth guide includes a comparison chart that evaluates the capabilities of conversational AI solutions. A conversational AI specialist differs from an add-on bot vendor, and their core product is their conversational AI platform and established history of delivering highly successful virtual agent and chatbot solutions.
  • Real estate companies also look forward to technological advancements to gain valuable insights into buyer portfolios. Tools like the suitable intelligent document processor (IDP) are being used to feed more data into desired end systems with little to no manual intervention. AI's in-depth knowledge of various document types will equip the company to make profitable deals and financial decisions.

Smart Advisor Industry Overview

The smart advisor market is highly competitive because of many players. Some prominent smart advisory companies are dominating the market with their trust among customers. The advisors must find the appropriate balance of data-driven analytics and empathetically-driven discussions to be successful in the business. Data protection is a problem as smart advisor solutions handle the firm's sensitive data. Customers, therefore, favor well-established companies for smart adviser solutions. Some of the known players in this service are eGain, IBM, Cisco, and more.

  • May 2023 - Creative Virtual, one of the leading conversational AI companies that enables businesses to deliver seamless, personalized digital support to customers, employees, and contact center agents, released Gluon, a new version of its V-PersonTM technology. Powering Creative Virtual’s V-PortalTM and V-Person product suites, the Gluon release has new technical capabilities and provides a better user experience.
  • September 2022 - eGain partners with Feet Management company to provide a centralized omnichannel knowledge hub to transform their customer service experience. With its knowledge management expertise and ease of connection with leading CRM systems, eGain Knowledge Hub will support agents in 19 languages in service contact centers across the globe for this fleet management company.

Smart Advisor Market Leaders

  1. IBM Corporation

  2. eGain Corporation

  3. Creative Virtual Pvt Ltd.

  4. CX Company

  5. 24/7 Customer Inc.

  6. *Disclaimer: Major Players sorted in no particular order
Smart Advisor Market Concentration
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Smart Advisor Market News

  • November 2023 - Nasdaq Launched an Innovative Solution for Financial Advisors in Partnership with Trackinsight. US Advisors now have access to a new tool in their toolbox with the launch of Fundsight, a free online platform created by Nasdaq and Trackinsight. The site, which is accessible through a simple single sign-on that verifies advisors through their FINRA CRD number, provides new and unique tools to advisors, allowing easy access to fund discovery, research, portfolio management, investment ideas, and content, all created with the intent of saving advisors time to focus on clients and grow their business.
  • October 2022 - Wazir Advisor, an Indian management consulting firm, joined ITA Germany, a part of RWTH Aachen University. The partnership could aim to provide the latest and trending services to textile, apparel, and technical textile stakeholders in India, who look forwards to changing times and embrace best worldwide practices. The rising cost of manufacturing, lack of skilled labor, and the need for quicker decision-making urged the necessity of digitalization in the sector.
  • December 2022 - Waterfield Advisors, an India-based Wealth Advisory firm, collaborated with Singapore Airlines to air Waterfield commercial via an in-flight entertainment system across all Singapore Airlines flights worldwide. This move will help the advisory firm offer its services internationally to clients looking to invest in India.

Smart Advisor Market Report - Table of Contents

1. INTRODUCTION

  • 1.1 Study Assumptions and Market Definition
  • 1.2 Scope of the Study

2. RESEARCH METHODOLOGY

3. EXECUTIVE SUMMARY

4. MARKET DYNAMICS

  • 4.1 Market Overview
  • 4.2 Market Drivers
    • 4.2.1 Burgeoning Demand for Intelligent Customer Engagement
    • 4.2.2 Demand for Automation for Cost Management in the Healthcare
    • 4.2.3 Increasing Penetration of Websites and Mobile Applications Integrated with Cloud Computing
  • 4.3 Market Restraints
    • 4.3.1 Lack of Awareness and Information and Availability as add-in Under Analytics
  • 4.4 Industry Value Chain Analysis
  • 4.5 Industry Attractiveness - Porter's Five Forces Analysis
    • 4.5.1 Threat of New Entrants
    • 4.5.2 Bargaining Power of Buyers/Consumers
    • 4.5.3 Bargaining Power of Suppliers
    • 4.5.4 Threat of Substitute Products
    • 4.5.5 Intensity of Competitive Rivalry
  • 4.6 Assessment on the Impact of COVID-19 on the Market

5. EMERGING TECHNOLOGY TRENDS

6. MARKET SEGMENTATION

  • 6.1 By Offerings
    • 6.1.1 Software
    • 6.1.2 Services
  • 6.2 By End-user Verticals
    • 6.2.1 BFSI
    • 6.2.2 Retail
    • 6.2.3 Travel and Hospitality
    • 6.2.4 Government
    • 6.2.5 Other End-user Verticals (Healthcare and Consumer Electronics)
  • 6.3 Geography
    • 6.3.1 North America
    • 6.3.2 Europe
    • 6.3.3 Asia Pacific
    • 6.3.4 Rest of the World

7. COMPETITIVE LANDSCAPE

  • 7.1 Company Profiles*
    • 7.1.1 IBM Corporation
    • 7.1.2 eGain Corporation
    • 7.1.3 Creative Virtual Pvt. Ltd
    • 7.1.4 CX Company Limited
    • 7.1.5 24/7 Customer Inc.
    • 7.1.6 Nuance Communications Inc.
    • 7.1.7 Artificial Solutions International AB
    • 7.1.8 Next IT Corporation
    • 7.1.9 Speakoit Inc.
    • 7.1.10 Codebaby Corporation

8. INVESTMENT ANALYSIS

9. MARKET OPPORTUNITIES AND FUTURE TRENDS

**Subject to Availability
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Smart Advisor Industry Segmentation

In earlier days, some personal assistants were employed to remind the end users about appointments, place calls, take dictations, read emails, look for phone numbers, anticipate requests, and more. These tasks are now handled by an application program used to understand the natural language and complete all the electronic tasks for an end user called the smart advisor program. A smart advisor provides operational data for better decision-making.

The smart advisor market is segmented by offerings (software and services), applications (healthcare, consumer electronics, and retail), and geography (North America, Europe, Asia Pacific, Rest of the World). The market sizes and forecasts are provided in terms of value (USD) for all the above segments.

By Offerings Software
Services
By End-user Verticals BFSI
Retail
Travel and Hospitality
Government
Other End-user Verticals (Healthcare and Consumer Electronics)
Geography North America
Europe
Asia Pacific
Rest of the World
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Smart Advisor Market Research FAQs

How big is the Smart Advisor Market?

The Smart Advisor Market size is expected to reach USD 8.35 billion in 2025 and grow at a CAGR of 19.96% to reach USD 20.74 billion by 2030.

What is the current Smart Advisor Market size?

In 2025, the Smart Advisor Market size is expected to reach USD 8.35 billion.

Who are the key players in Smart Advisor Market?

IBM Corporation, eGain Corporation, Creative Virtual Pvt Ltd., CX Company and 24/7 Customer Inc. are the major companies operating in the Smart Advisor Market.

Which is the fastest growing region in Smart Advisor Market?

Asia-Pacific is estimated to grow at the highest CAGR over the forecast period (2025-2030).

Which region has the biggest share in Smart Advisor Market?

In 2025, the North America accounts for the largest market share in Smart Advisor Market.

What years does this Smart Advisor Market cover, and what was the market size in 2024?

In 2024, the Smart Advisor Market size was estimated at USD 6.68 billion. The report covers the Smart Advisor Market historical market size for years: 2019, 2020, 2021, 2022, 2023 and 2024. The report also forecasts the Smart Advisor Market size for years: 2025, 2026, 2027, 2028, 2029 and 2030.

Smart Advisor Industry Report

Statistics for the 2025 Smart Advisor market share, size and revenue growth rate, created by Mordor Intelligence™ Industry Reports. Smart Advisor analysis includes a market forecast outlook for 2025 to 2030 and historical overview. Get a sample of this industry analysis as a free report PDF download.