Global Service Integration and Management Market Size (2024 - 2029)

Service Integration & Management Market Analysis

The service integration and management market is expected to grow at a CAGR of 9.2% during the forecast period (2021-2026). The growth of the market is dominated by rapid growth in the adoption of multi-vendor outsourcing to attain operational efficiency and saving costs. This is further leading to increasing complexities of service management, and thus, the demand for service integration and management is boosting.

• Lately, the enterprise IT environment has become more complex with the rise of hybrid technologies and services provided by an ever-increasing number of suppliers. The major challenge for the enterprises is to get their multiple suppliers to work together effectively and overcome the complexities of governing them uniformly, thus, giving rise to the adoption of service integration and management (SIAM) services and solutions.
• The increase in the IT spending and the need for cost savings are major factors that are contributing to the growth of the market. According to Flexera 2021 State of Tech Spend, almost half (49%) of the companies globally expect to increase IT spending in 2021. In addition, cost-saving is a top initiative for the companies, which is expected to triple from 9% in 2020 to 27% in 2021. Service integration and management assist in reducing the costs of managing multiple operations and services.
• Moreover, the outsourcing trend amongst small to medium enterprises is also creating new opportunities for the SIAM market. According to a survey of small and medium IT companies by Tech Behemoths (June 2021), a custom web development and web design provider, about 38.5% of the respondents outsourced their projects, and 76% of the respondents pointed out that they have both cost efficiency and flexibility benefits. In addition, 38.5% of the respondents suggested higher profit margins. (n=324 SME from 38 countries).
• However, the lack of uniform SLAs and regulatory compliances is expected to hinder the growth of the market over the forecast period. In August 2021, Financial Industry Regulatory Authority (FINRA) cautioned firms to maintain a sufficient supervisory system for activities outsourced to third-party vendors. The organization also emphasized following rules such as Rule 3110, Rule 1220, Rule 4370 for cybersecurity, business continuity plans, and others.
• The spread of COVID-19 has negatively impacted the market as many organizations would be reducing the integration services spending due to temporary slowdown in developed as well as emerging countries. In the case of large organizations, the market is expected to grow at a steady pace due to increased spending on the cloud infrastructure. As the impact of the virus subsides, the market is anticipated to grow due to the growth of managed services and technology outsourcing.

Service Integration & Management Industry Segmentation

Global Service Integration and Management Market is Segmented By Component (Solutions, Services), Organization Size (Small and Medium Enterprises, Large Enterprises), End-user Industry (BFSI, IT and Telecom, Healthcare, Retail), and Geography.

Service Integration and Management (SIAM) is a management method adopted by organizations that need to manage multiple third-party and internal service providers. It provides the basis for effective governance and management of a multi-service-provider ecosystem by introducing a 'service integrator' role that effectively aggregates and consolidates the services provided (by the multiple service providers) to deliver a cohesive and reliable portfolio of services to the business.