Self-Service Kiosk Market Size
| Study Period | 2019 - 2029 |
| Market Size (2024) | USD 13.18 Billion |
| Market Size (2029) | USD 21.36 Billion |
| CAGR (2024 - 2029) | 10.13 % |
| Fastest Growing Market | Asia Pacific |
| Largest Market | North America |
| Market Concentration | Low |
Major Players
*Disclaimer: Major Players sorted in no particular order |
Self-Service Kiosk Market Analysis
The Self-Service Kiosk Market size is estimated at USD 13.18 billion in 2024, and is expected to reach USD 21.36 billion by 2029, at a CAGR of 10.13% during the forecast period (2024-2029).
- Driven by technological advancements and evolving consumer preferences, the self-service kiosk market is witnessing robust growth. The integration of AI and machine learning is not only augmenting kiosk functionalities but also paving the way for tailored user experiences and heightened operational efficiency.
- Today's consumers gravitate towards kiosks that provide touchless features. These include mobile app ordering, NFC (Near Field Communication) payments, and voice-activated interfaces. Such preferences not only bolster safety but also resonate with the growing emphasis on hygiene. Spanning sectors like retail, food services, healthcare, and transportation, these kiosks are streamlining tasks from food ordering to airport check-ins and information access.
- Leading the charge, the food service industry is rapidly adopting self-service kiosks. Restaurants are leveraging these systems to not only streamline ordering but also cut down on labor costs. By enabling patrons to customize orders directly, these kiosks minimize errors and boost satisfaction. Meanwhile, in retail, kiosks are revolutionizing customer interactions, facilitating swift checkouts and instant product information without staff intervention.
- As technology continues to expand into all areas of daily activity, numerous companies are reshaping the landscape, drawing customers into this interactive realm. A notable example is Yum China Holdings, which unveiled its KPRO by KFC concept in Hangzhou, China (a stone's throw from Shanghai). This new restaurant features standalone ordering kiosks equipped with facial recognition and on-screen payment capabilities.
- The installation of self-service kiosks involves substantial initial costs, which can deter small and medium-sized enterprises from adopting this technology. The expenses associated with design, functionality, and location (indoor vs. outdoor) contribute to this barrier.
Self-Service Kiosk Market Trends
Retail to Hold Significant Market Growth
- Driven by changing consumer preferences and technological advancements, the retail sector is witnessing a surge in the adoption of self-service kiosks. These kiosks not only facilitate self-checkouts and provide product information but also offer virtual fitting rooms, significantly boosting operational efficiency.
- Industries worldwide are increasingly adopting a customer-centric approach to attract consumers and bolster their market presence. The retail sector, in particular, grapples with challenges in catering to its price-sensitive clientele. As consumers become more discerning about their purchases, retailers recognize the imperative of delivering top-notch customer service. This emphasis on enhancing the shopping experience has accelerated the adoption of kiosk systems, ensuring a seamless and efficient shopping journey.
- In May 2023, Telpo, a Chinese manufacturer of self-service kiosks, made headlines by installing its Telpo K7 kiosk in Aeon supermarkets across China. The versatile Telpo K7, boasting a 21.5-inch touchscreen, can be configured as a stand-alone unit, wall-mounted, or placed at checkout counters. It offers diverse payment options, including external EFT-POS, QR codes, and facial recognition.
- From supermarkets to convenience stores, self-service kiosks are becoming ubiquitous in retail, enhancing customer experiences by expediting services and minimizing wait times. Food ordering kiosks, in particular, command a significant share of the market. The U.S. is witnessing a notable uptick in retail establishments, driving robust market demand.
- In terms of innovations, in May 2023, Samsung Electronics launched the KMC-W, an updated Windows version of the Samsung Kiosk, winner of an ISE Best of Show award from AV Technology at Integrated Systems Europe 2023. The new version of the Kiosk features an interactive 24-inch display that brings expanded software compatibility to advanced self-service display technology for the food and beverage, and retail industries.
- Self-service kiosks are increasingly popular for their efficiency in streamlining processes like checkout and order placement. They empower customers to independently browse products, check prices, and complete purchases, resonating with the modern consumer's quest for autonomy and convenience. In conclusion, as businesses evolve with consumer expectations and technological trends, the self-service kiosk market, especially in retail, stands on the brink of significant expansion.
North America is Expected to Hold a Major Share of the Market
- North America's self-service kiosk market is booming, fueled by tech innovations and shifting consumer preferences. Demand for automated, contactless solutions is surging, especially in retail and food & beverage sectors. This push has intensified in the wake of the pandemic, as shoppers prioritize safety.
- In the U.S., a strong tech infrastructure and a digitally-savvy populace have spurred widespread kiosk adoption in retail, banking, and food services. Moreover, private organizations are heavily investing to propel the Interactive Kiosk market forward. For instance, The Vitamin Shoppe, an omnichannel retailer of nutritional products, has integrated Vengo Labs' interactive sampling technology into its innovative store in Edgewater, New Jersey, enhancing the in-store experience with tech-driven product, service, and educational innovations.
- Further, Australis Capital has launched a subsidiary, Cocoon Technology LLC, which is crafting self-service kiosks for dispensaries. These pods aim to cut labor costs while elevating the consumer experience.
- Canada is also embracing automated technologies in its retail food sector, signaling a growing appetite for interactive kiosks. Recently, Toronto unveiled Canada's inaugural fully automatic restaurant, marking a significant step as the nation adapts to a post-COVID-19 reality.
- Further, Box, by Paramount Fine Foods, has changed the way consumers order and pick up food. At the facility, guests can place their order in advance via a mobile app, or they can order at a digital kiosk in-store. Digital status boards within the restaurant update guests when their food is ready and leads them to their pickup location. With businesses evolving to meet consumer demands and harnessing tech advancements, North America's self-service kiosk market is set for significant growth.
Self-Service Kiosk Industry Overview
The Cloud Managed Switch market is highly competitive and fragmented, primarily driven by the presence of major players. These key players employ strategies such as mergers, acquisitions, and product innovations to maintain a competitive edge and broaden their global footprint. Key player include Diebold Nixdorf, Incorporated, NCR Voyix Corporation, KIOSK Information Systems, and others.
The self-service kiosk market is poised for substantial growth due to technological innovations, changing consumer behaviors towards contactless services, and increasing demand across various industries. As businesses continue to adopt these solutions to enhance customer experiences and operational efficiency, the market is likely to evolve rapidly in the coming years.
Self-Service Kiosk Market Leaders
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Diebold Nixdorf, Incorporated
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NCR Voyix Corporation
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KIOSK Information Systems
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VeriFone Systems, Inc.
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Zebra Technologies Corporation
*Disclaimer: Major Players sorted in no particular order
Self-Service Kiosk Market News
- December 2024: Pizza Hut unveiled tech-centric restaurant prototype featuring self-service kiosks and mobile order pickup stations. Self-service kiosks empower guests to take control of their ordering experience, offering a convenient and contactless alternative to traditional counter service.
- April 2024: Bite, the leading provider of intelligent kiosk solutions for fast-casual and quick-service restaurants, announced it has secured USD 9 million in Series A funding. The funding round was led by Staley Capital, with participation from Graham Partners, Food-X, One Way Ventures and Tamarisc Ventures.
Self-Service Kiosk Market Report - Table of Contents
1. INTRODUCTION
1.1 Study Assumptions and Market Definition
1.2 Scope of the Study
2. RESEARCH METHODOLOGY
3. EXECUTIVE SUMMARY
4. MARKET INSIGHTS
4.1 Market Overview
4.2 Industry Attractiveness - Porter's Five Forces Analysis
4.2.1 Bargaining Power of Suppliers
4.2.2 Bargaining Power of Consumers
4.2.3 Threat of New Entrants
4.2.4 Threat of Substitute Products
4.2.5 Intensity of Competitive Rivalry
4.3 Industry Value Chain Analysis
4.4 Assessment of Impact of macroeconomic trends
5. MARKET DYNAMICS
5.1 Market Drivers
5.1.1 Consumer Preferences for Contactless Solutions
5.1.2 Growth in E-commerce and Digital Transactions
5.2 Market Restraints
5.2.1 High Maintenance Costs
6. MARKET SEGMENTATION
6.1 By Component
6.1.1 Hardware
6.1.2 Software
6.1.3 Service
6.2 By Type
6.2.1 Casino
6.2.2 Check-in
6.2.3 Banking
6.2.4 Ticketing
6.2.5 Other Types
6.3 By End-user Vertical
6.3.1 BFSI
6.3.2 Retail
6.3.3 Entertainment and Media
6.3.4 Transportation
6.3.5 Other End-user Verticals
6.4 By Geography***
6.4.1 North America
6.4.2 Europe
6.4.3 Asia
6.4.4 Australia and New Zealand
6.4.5 Latin America
6.4.6 Middle East and Africa
7. COMPETITIVE LANDSCAPE
7.1 Company Profiles
7.1.1 Diebold Nixdorf, Incorporated
7.1.2 NCR Voyix Corporation
7.1.3 KIOSK Information Systems
7.1.4 VeriFone Systems, Inc.
7.1.5 Zebra Technologies Corporation
7.1.6 Olea Kiosks, Inc.
7.1.7 Meridian Kiosks
7.1.8 ACRELEC Group
7.1.9 Embross Systems Pvt Ltd
7.1.10 Advantech Co., Ltd.
- *List Not Exhaustive
8. INVESTMENT ANALYSIS
9. FUTURE OUTLOOK OF THE MARKET
Self-Service Kiosk Industry Segmentation
A self-service kiosk is an interactive tablet or touchscreen computer that allows a customer to access information or services without directly interacting with a person. Implementing self-service kiosks can allow a business to scale operations more quickly and efficiently while at the same time reducing costs.
The self-service kiosk market is segmented by component (hardware, software, service), by type (casino, check-in, banking, ticketing, other types), by end-user vertical (BFSI, retail, entertainment and media, transportation, other end-user verticals), by geography (North America, Europe, Asia-Pacific, Latin America, Middle East and Africa). The market sizes and forecasts are provided in terms of value (USD) for all the above segments.
| By Component | |
| Hardware | |
| Software | |
| Service |
| By Type | |
| Casino | |
| Check-in | |
| Banking | |
| Ticketing | |
| Other Types |
| By End-user Vertical | |
| BFSI | |
| Retail | |
| Entertainment and Media | |
| Transportation | |
| Other End-user Verticals |
| By Geography*** | |
| North America | |
| Europe | |
| Asia | |
| Australia and New Zealand | |
| Latin America | |
| Middle East and Africa |
Self-Service Kiosk Market Research Faqs
How big is the Self-Service Kiosk Market?
The Self-Service Kiosk Market size is expected to reach USD 13.18 billion in 2024 and grow at a CAGR of 10.13% to reach USD 21.36 billion by 2029.
What is the current Self-Service Kiosk Market size?
In 2024, the Self-Service Kiosk Market size is expected to reach USD 13.18 billion.
Who are the key players in Self-Service Kiosk Market?
Diebold Nixdorf, Incorporated, NCR Voyix Corporation, KIOSK Information Systems, VeriFone Systems, Inc. and Zebra Technologies Corporation are the major companies operating in the Self-Service Kiosk Market.
Which is the fastest growing region in Self-Service Kiosk Market?
Asia Pacific is estimated to grow at the highest CAGR over the forecast period (2024-2029).
Which region has the biggest share in Self-Service Kiosk Market?
In 2024, the North America accounts for the largest market share in Self-Service Kiosk Market.
What years does this Self-Service Kiosk Market cover, and what was the market size in 2023?
In 2023, the Self-Service Kiosk Market size was estimated at USD 11.84 billion. The report covers the Self-Service Kiosk Market historical market size for years: 2019, 2020, 2021, 2022 and 2023. The report also forecasts the Self-Service Kiosk Market size for years: 2024, 2025, 2026, 2027, 2028 and 2029.
Self-Service Kiosk Industry Report
Statistics for the 2024 Self-Service Kiosk market share, size and revenue growth rate, created by Mordor Intelligence™ Industry Reports. Self-Service Kiosk analysis includes a market forecast outlook for 2024 to 2029 and historical overview. Get a sample of this industry analysis as a free report PDF download.
