Market Trends of Professional Services Automation Industry
BFSI Holds a Dominant Position in Professional Services Automation Market
- Automation in the banking industry helps financial institutions simplify their operations, minimizing the operation costs and optimizing their credit collection process by automating the repetitive and time-taking backend tasks. It also helps the industry evolve, eliminate redundant processes, and improve the credibility of financial institutions. It further allows the institutions to deploy their valuable resources to various other critical value-added projects and tasks where the involvement of humans is inevitable.
- Services automation is widely adopted in the BFSI sector as it automates transactional tasks at scale, such as processing invoices, data entry, reporting, cash collection, credit collection, payment to vendors, and many more. Recently, ICBC launched the convenience of renewing personal ICBC insurance policies online for its customer in British Columbia, which will enable them to have the option to renew their policy using their computer, tablet, or mobile device.
- Moreover, according to New York Fed, Consumers in the United States had over USD 16 trillion in debt as of the second quarter of 2022. In addition, they stated that most of that debt was home mortgages, at approximately USD 10.4 trillion and Student loan debt was the second largest component, totaling approximately USD 1.59 trillion.
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North American Holds a Dominant Share of Professional Services Automation Market
- North America occupies a significant share of the market. North America's regional market includes the majority of industry technology leaders. These leaders are actively operating towards the progress of existing technologies and the growth of innovative market offerings. Greater demand is experienced owing to the quickly aging workforce in the region, and automation facilitates smooth management and effective allocation of available resources.
- North America's regional growth can further be attributed to the accelerated sprawl in the service industry and advancing technological developments. The regional organizations have also embraced inorganic growth strategies to encourage global presence.
- Furthermore, the region's two advanced economies, the US and Canada, are investing in emerging technologies and have developed IT infrastructure facilities. The US is a significant shareholder in this region, owing to the presence of leading market players giving professional service automation software and services, such as Autotask Corporation, and FinancialForce.com, among others.
- Moreover, North America is a hub for major BFSI companies like JP Morgan Chase, Visa, Mastercard, and Bank of America, which contribute a lot towards the market of Professional Services Automation and drive the market.
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