OSS BSS Market Size
| Study Period | 2019 - 2029 |
| Market Size (2024) | USD 21.63 Billion |
| Market Size (2029) | USD 42.01 Billion |
| CAGR (2024 - 2029) | 14.20 % |
| Fastest Growing Market | Asia Pacific |
| Largest Market | Asia Pacific |
| Market Concentration | Low |
Major Players
*Disclaimer: Major Players sorted in no particular order |
OSS BSS Market Analysis
The OSS BSS Market size is estimated at USD 21.63 billion in 2024, and is expected to reach USD 42.01 billion by 2029, at a CAGR of 14.20% during the forecast period (2024-2029).
- The OSS (Operations Support Systems) and BSS (Business Support Systems) market is witnessing rapid growth, fueled by the rising demand for efficient network management, enhanced customer service, and robust revenue generation across various industries, especially telecommunications. The surging demand for connectivity and bandwidth propels this market's expansion.
- The explosive rise in data traffic, spurred by the proliferation of IoT (Internet of Things), the rollout of 5G networks, and the growing penetration of smartphones, underscores the necessity for resilient and scalable OSS/BSS solutions. These solutions are vital for navigating the intricate infrastructure and elevating service delivery.
- The rollout of 5G technology stands as a pivotal catalyst for the OSS/BSS market's expansion. Given 5G's demands for heightened speeds, diminished latency, and an influx of devices, there's a pressing need for sophisticated network management and automation. OSS/BSS solutions play an indispensable role in adeptly managing these novel network architectures, evolving traffic patterns, and enhanced customer services.
- Transitioning to cloud-based OSS/BSS solutions brings forth advantages like scalability, flexibility, and diminished operational costs. Such cloud solutions empower telecom firms to oversee and roll out services with heightened efficiency, amplifying the demand for these systems. Furthermore, as big data and analytics gain prominence in areas like customer experience management, network optimization, and revenue generation, telecom operators are increasingly channeling investments into advanced OSS/BSS platforms. These platforms, often integrated with AI and machine learning, offer predictive insights, further solidifying their value in the evolving telecom landscape.
- Increasing regulatory pressures on telecom companies to enhance transparency, reporting, and customer privacy drive the need for advanced BSS/OSS solutions that ensure compliance with local and international standards.
- Smaller telecom operators often face significant initial costs when implementing OSS/BSS solutions. These costs encompass software, hardware, training, and integration. Such financial challenges might dissuade certain companies from embracing these solutions. Moreover, the integration of new OSS/BSS systems with existing legacy systems is frequently intricate and demands considerable time. These integration challenges can lead to delays and heightened operational expenses.
OSS BSS Market Trends
Cloud Deployment is Expected to Witness Remarkable Growth
- Cloud-based OSS/BSS systems provide essential scalability for telecom operators, who often face fluctuating demands for network resources and customer services. These cloud solutions empower providers to adjust their operations in response to business needs, seamlessly accommodating increased traffic, new services, or a growing customer base without the need for a complete infrastructure overhaul. As network traffic surges driven by 5G, IoT devices, and heightened mobile broadband usage cloud solutions offer the agility to dynamically scale infrastructure, adeptly managing expanding data volumes and intricate network complexities.
- Cloud providers manage the maintenance, upgrades, and security patches for OSS/BSS systems. This reduces the infrastructure management burden on telecom operators, leading to lower operational costs. By distributing infrastructure costs across a broad customer base, cloud providers achieve economies of scale. This shared infrastructure model proves especially advantageous for smaller telecom operators, significantly curtailing their expenses.
- Cloud-based OSS/BSS solutions can be deployed much faster than on-premises systems. This rapid implementation capability allows telecom companies to quickly introduce new services and offerings, a vital edge in today's competitive telecom landscape. The cloud's standardized infrastructure, coupled with its compatibility with modern API-driven frameworks, facilitates smoother integration with legacy systems. Such seamless integration accelerates the go-live process for new services.
- Many cloud platforms incorporate disaster recovery features, like data replication across diverse geographic regions. This capability bolsters business continuity against challenges such as hardware failures or cyberattacks, enhancing overall service reliability. With cloud-based OSS/BSS solutions, telecom companies can access their systems and data globally. This global accessibility is paramount for organizations with regional operations or remote teams, fostering inter-departmental and geographical collaboration and boosting operational efficiency. Furthermore, cloud solutions simplify integration with third-party service providers, partners, and suppliers, paving the way for enhanced collaboration, optimized network management, and the delivery of integrated services.
Asia Pacific is Expected to Witness a High Market Growth Rate
- The Asia Pacific (APAC) region is set to experience significant growth in the OSS (Operations Support Systems) and BSS (Business Support Systems) market, driven by the region's dynamic telecom landscape, increasing digital transformation, and technological advancements.
- The Asia Pacific region leads in 5G deployment, with countries like China, South Korea, Japan, and India at the forefront. The rollout of 5G will substantially boost the demand for advanced OSS/BSS systems to manage the complex networks, services, and customer demands associated with 5G technology, including ultra-low latency, higher data speeds, and more connected devices. To address the complexities of 5G networks, telecom operators are modernizing their OSS systems to support enhanced network automation, dynamic service provisioning, and real-time monitoring. This trend drives the demand for cloud-based OSS/BSS solutions that can scale and adapt to 5G.
- China, working closely with its government, has made significant progress in expanding its 5G network nationwide. The country's leading telecom operators—China Mobile, China Unicom, and China Telecom—have spearheaded the development of robust 5G infrastructure in urban centres and key regions. This initiative has enabled millions of users to access high-speed, reliable internet services across China. The deployment of base stations has now reached a critical stage.
- Telecom companies are upgrading their OSS/BSS systems to efficiently manage network traffic, billing, and service delivery, driven by a surge in data consumption. This surge is fueled by the widespread use of smartphones, mobile internet, IoT devices, and digital services.
- In APAC, industries such as manufacturing, automotive, healthcare, and agriculture are rapidly adopting IoT technologies. To handle the vast number of IoT devices, monitor data flows, and facilitate emerging business models like Machine-to-Machine (M2M) communications, telecom operators are turning to advanced OSS/BSS systems.
OSS BSS Industry Overview
The OSS BSS market is highly fragmented, with global and local conglomerates and specialized players operating across various segments. While several large multinational companies dominate specific high-value segments, numerous regional and niche players contribute to the overall competition, making the market highly diverse. This fragmentation is driven by the demand for the OSS BSS solutions across a wide range of end-user verticals, allowing both large and small companies to coexist and thrive in the market.
Leading companies in the OSS BSS market include TelcoDR Inc., Huawei Technologies Co., Ltd., Amdocs Limited, Telefonaktiebolaget LM Ericsson, NMSWorks Software (P) Ltd, AsiaInfo Technologies Limited, NEC Corporation (Netcracker), Nokia Corporation, Tridens D.o.o., Whale Cloud Technology Co., Ltd. These companies have established strong brand recognition and extensive global operations, enabling them to command significant market share. Their strengths lie in innovation, broad product portfolios, and strong distribution networks. These leaders often engage in strategic acquisitions and partnerships to maintain their competitive edge and expand their market reach.
OSS/BSS vendors are providing Software-as-a-Service models, simplifying the adoption and implementation process for telecom companies. This shift allows telecoms to leverage advanced solutions without the burden of hefty upfront investments in hardware and infrastructure. As automation gains momentum, telecom firms are weaving AI and machine learning into their OSS/BSS frameworks. Leading players are embedding AI-centric functionalities, including predictive analytics, network optimization, fault detection, and instantaneous customer support.
OSS BSS Market Leaders
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TelcoDR Inc.
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Huawei Technologies Co., Ltd.
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Amdocs Limited
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NEC Corporation (Netcracker)
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Nokia Corporation
*Disclaimer: Major Players sorted in no particular order
OSS BSS Market News
- April 2024: Optiva Inc. has forged a strategic go-to-market alliance with GDi, a digital technology firm boasting a comprehensive portfolio for network planning, design, and rollout. This collaboration aims to equip communication service providers (CSPs) with pre-integrated and rigorously tested BSS and OSS software. With the telecom sector increasingly tapping into GenAI prospects, the imperative to unify and integrate billing and charging customer data with network management and operations support data has reached unprecedented significance.
- November 2023: Cerillion has launched Cerillion 23.2, the newest version of its pre-integrated BSS/OSS suite. This update revolutionizes the product lifecycle for Communication Service Providers (CSPs) by harnessing the power of generative AI (GenAI). With this advancement, product managers can now articulate their desired offerings using natural language voice and text commands. In mere seconds, GenAI translates these instructions into a ready-to-validate product catalogue configuration, streamlining the path to launch.
OSS BSS Market Report - Table of Contents
1. INTRODUCTION
1.1 Study Assumptions and Market Definition
1.2 Scope of the Study
2. RESEARCH METHODOLOGY
3. EXECUTIVE SUMMARY
4. MARKET INSIGHTS
4.1 Market Overview
4.2 Industry Attractiveness - Porter's Five Forces Analysis
4.2.1 Threat of New Entrants
4.2.2 Bargaining Power of Buyers/Consumers
4.2.3 Bargaining Power of Suppliers
4.2.4 Threat of Substitute Products
4.2.5 Intensity of Competitive Rivalry
4.3 Impact of COVID-19 Aftereffects and Other Macroeconomic Factors on the Market
5. MARKET DYNAMICS
5.1 Market Drivers
5.1.1 Increased Demand for Connectivity and Bandwidth
5.1.2 Deployment of 5G Technology
5.2 Market Restraints
5.2.1 High Implementation Costs
6. MARKET SEGMENTATION
6.1 By Deployment Type
6.1.1 On Premise
6.1.2 Cloud-based
6.2 By Enterprise Size
6.2.1 Large Enterprises
6.2.2 Small and Medium-sized Enterprise
6.3 By Industry Vertical
6.3.1 IT and Telecom
6.3.2 BFSI
6.3.3 Media and Entertainment
6.3.4 Retail and E-commerce
6.3.5 Others
6.4 By Geography***
6.4.1 North America
6.4.2 Europe
6.4.3 Asia
6.4.4 Australia and New Zealand
6.4.5 Middle East and Africa
6.4.6 Latin America
7. COMPETITIVE LANDSCAPE
7.1 Company Profiles
7.1.1 TelcoDR Inc.
7.1.2 Huawei Technologies Co., Ltd.
7.1.3 Amdocs Limited
7.1.4 Telefonaktiebolaget LM Ericsson
7.1.5 NMSWorks Software (P) Ltd
7.1.6 AsiaInfo Technologies Limited
7.1.7 NEC Corporation (Netcracker)
7.1.8 Nokia Corporation
7.1.9 Tridens D.o.o.
7.1.10 Whale Cloud Technology Co., Ltd.
- *List Not Exhaustive
8. INVESTMENT ANALYSIS
9. FUTURE OUTLOOK OF THE MARKET
OSS BSS Industry Segmentation
Business Support Systems (BSS) are a suite of software applications and systems used by telecom companies and other service providers to manage their operations, with a primary focus on customer-facing functions. OSS refers to the information processing systems operators use to manage their communications networks. Together with BSS, they enable network operators to efficiently and reliably deliver services to vast numbers of subscribers on some of the world's most intricate global telecommunications networks.
The study tracks the revenue accrued through the sale of the OSS BSS by various players across the globe. The study also tracks the key market parameters, underlying growth influencers, and major vendors operating in the industry, which supports the market estimations and growth rates over the forecast period. The study further analyses the overall impact of COVID-19 aftereffects and other macroeconomic factors on the market. The report’s scope encompasses market sizing and forecasts for the various market segments.
The OSS BSS market is segmented by deployment type (on-premise, and cloud-based), enterprise size (large enterprises, and small and medium-sized enterprises), industry vertical (it and telecom, BFSI, media and entertainment, retail and e-commerce, others), geography (North America, Europe, Asia Pacific, Middle East & Africa, and Latin America). The market sizes and forecasts regarding value (USD) for all the above segments are provided.
| By Deployment Type | |
| On Premise | |
| Cloud-based |
| By Enterprise Size | |
| Large Enterprises | |
| Small and Medium-sized Enterprise |
| By Industry Vertical | |
| IT and Telecom | |
| BFSI | |
| Media and Entertainment | |
| Retail and E-commerce | |
| Others |
| By Geography*** | |
| North America | |
| Europe | |
| Asia | |
| Australia and New Zealand | |
| Middle East and Africa | |
| Latin America |
OSS BSS Market Research FAQs
How big is the OSS BSS Market?
The OSS BSS Market size is expected to reach USD 21.63 billion in 2024 and grow at a CAGR of 14.20% to reach USD 42.01 billion by 2029.
What is the current OSS BSS Market size?
In 2024, the OSS BSS Market size is expected to reach USD 21.63 billion.
Who are the key players in OSS BSS Market?
TelcoDR Inc., Huawei Technologies Co., Ltd., Amdocs Limited, NEC Corporation (Netcracker) and Nokia Corporation are the major companies operating in the OSS BSS Market.
Which is the fastest growing region in OSS BSS Market?
Asia Pacific is estimated to grow at the highest CAGR over the forecast period (2024-2029).
Which region has the biggest share in OSS BSS Market?
In 2024, the Asia Pacific accounts for the largest market share in OSS BSS Market.
What years does this OSS BSS Market cover, and what was the market size in 2023?
In 2023, the OSS BSS Market size was estimated at USD 18.56 billion. The report covers the OSS BSS Market historical market size for years: 2019, 2020, 2021, 2022 and 2023. The report also forecasts the OSS BSS Market size for years: 2024, 2025, 2026, 2027, 2028 and 2029.
OSS BSS Industry Report
Statistics for the 2024 OSS BSS market share, size and revenue growth rate, created by Mordor Intelligence™ Industry Reports. OSS BSS analysis includes a market forecast outlook for 2024 to 2029 and historical overview. Get a sample of this industry analysis as a free report PDF download.
