Indonesia E-Services Market Size (2024 - 2029)

Indonesia E-Services Market Analysis

The Indonesia E-Services Market size is estimated at USD 1.58 billion in 2024, and is expected to reach USD 1.91 billion by 2029, growing at a CAGR of 3.87% during the forecast period (2024-2029).

• The growing young population with high disposable income has been an enabler in terms of changing lifestyle and buying patterns- hence opening new avenues for lifestyle shows. The impact of globalization has facilitated new entrants with new and innovative event formats. The emerging trend is that media and publishing houses are looking at events as an extended arm of a value proposition. Furthermore, blockchain tokens, known as non-fungible tokens (NFTs), have been mainly employed to establish ownership of digital assets. The technology, however, has a wide range of applications and can impact every business, according to its proponents. This encompasses live events and performances where it might be applied to ticketing and other purposes, including making specialized digital mementos.
• The e-learning industry is most likely to benefit from the growing popularity of distance learning and the increased use of these services on smartphones, tablets, other mobile devices, and wearable technology. These variables open up a variety of growth opportunities for the e-learning and services businesses. Schools and training facilities are incorporating smart technology into e-learning environments rather than using the traditional blackboard method. Different methods, such as smart learning, are being used at the university level to provide alternative pathways and possibilities for students to build relevant and useful skills in line with industry demands.
• In January 2024, Indonesia’s Ministry of Communication and Informatics (Kominfo) blocked access to over 800,000 forms of gambling-related online content. The length at which the Indonesian authorities have gone in an attempt to rid online gambling from the country is evident in the breakdown of where restrictions have taken place. Almost 600,000 websites and IPs, over 170,000 Meta platforms, close to 30,000 file-sharing platforms, and 15 TikTok accounts are among those who have been blocked from the Indonesian market due to this latest crackdown.
• On the contrary, online ticketing platforms must be enabled to save and store credit card details after the initial purchase. It is also important to quickly access this information when the customer returns to make another purchase. Such information should be stored securely, and the measures to keep this data secure should be demonstrated to consumers to earn their trust. Privacy and security will be paramount to providing a seamless payment experience. As fraud will never go away, processes should be in place to help mitigate it. Integrating online payment processes into ticketing solutions is essential to ensure payment is made correctly.
• According to Statistics Indonesia, in 2022, almost 16.7% of the urban population in Indonesia was using a computer. In general, the ownership rate of computers is relatively low, although the share of people who access the internet is still increasing. This is due to easier access and the general tendency to go online via a smartphone. Indonesia's Ministry of Communication and Informatics (MCI) hurled the Roadmap Indonesia Digital 2021-2024 to promote the country's digital transformation. The plan intended to offer the framework and steps needed to attain an equitable level of economic development based on technological advancement, digital connection, and innovation.

Indonesia E-Services Industry Segmentation

Online education or e-learning is a teaching methodology delivered using online or electronic mediums without the benefit of classrooms. E-learning can also be comprehended as the network-enabled transfer of skill and knowledge. Online dating refers to services that facilitate people meeting one another, usually to pursue relationships, through web-based computer systems, mobile apps, or other digital platforms. Online event ticketing is the process of purchasing tickets for events through an online platform. Online gambling is any gambling conducted on the Internet.

The Indonesian e-services market is segmented by type (online gambling, online education, online event ticketing, and online dating services) and region (Java, Sumatra, Kalimantan, and others). The market sizes and forecasts are provided in terms of value (USD) for all the above segments.