Market Share of Indonesia CPaaS Industry
The Indonesian Communication Platform-as-a-Service (CPaaS) Market is highly fragmented, with major players like Twilio Inc., Infobip Ltd, NTT Communications Corporation, Plivo Inc., and OCA Indonesia Inc. (Telkom Indonesia). Players in the market are adopting strategies such as partnerships and acquisitions to enhance their solutions and service offerings and gain sustainable competitive advantage.
- June 2024 - Mekari, a prominent player in the Indonesian tech scene, made waves by acquiring Jojonomic, a key player in no-code solutions, including their flagship product, the Officeless Operating System.
- February 2024 - Qiscus, a startup offering an omnichannel communication platform, reported a remarkable 1.7x surge in revenue for 2023. This growth was underpinned by the successful handling of over 2 billion customer conversations.
Indonesia CPaaS Market Leaders
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Twilio Inc.
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Infobip Ltd
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NTT Communications Corporation
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Plivo Inc.
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OCA Indonesia Inc. (Telkom Indonesia)
*Disclaimer: Major Players sorted in no particular order
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