Market Trends of Hospitality Robots Industry
This section covers the major market trends shaping the Hospitality Robots Market according to our research experts:
Growth of the Tourism Industry and Number of Tourists to Drive the Market
- Tourism is defined as the movement of people from one place to another for several purposes (business, recreational, pleasure, etc.). As the hospitality industry includes enterprises that provide accommodation, food, and lodging services in venues outside of the home, the tourism industry directly impacts its growth.
- Before the coronavirus outbreak, the global tourism industry had witnessed almost uninterrupted growth for decades. Although the pandemic has impacted the sector's growth in the last couple of years, the industry has started showing signs of recovery. For instance, according to UNWTO, compared to the year before, international tourism increased by 182% in the first three months of 2022.
- A similar trend has been observed across various countries and regions as well. For instance, according to the Office of National Statistics, United Kingdom (UK), foreign visitors had about 3 million visits to the UK in June 2022, compared to 2.8 million visits in May 2022. Similarly, according to Statistics Canada, in the second quarter of 2022, tourism spending in Canada increased by about 19.8%
- Such trends are expected to positively impact the hospitality industry as the increase in tourists, and general travelers will drive revenue. Although the adoption of robotics was growing steadily during the pandemic, it is expected to grow faster post-COVID, considering a higher consumer awareness about maintaining hygiene and interpersonal communication. Additionally, the changing approach of the hospitality service providers, wherein the focus has been shifting to providing more personalized and innovative customer experience, is also expected to create a favorable market scenario for the growth of the studied market.
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Asia Pacific to Become a Major Demand Driver
- The Asia Pacific region is witnessing remarkable economic growth in the last few decades primarily due to the rise of the industrial sector. Countries like China, Japan, South Korea, etc. are among the fasted growing countries of the region wherein the infrastructural development, growing acceptance of digital technologies, and the willingness of hospitality service providers to offer a highly personalized and pleasant customer experience are driving the demand for hospitality robots.
- Raising productivity and easing a manpower crunch were also among the original triggers behind the deployment of hospitality robots and contactless technology in Asia's hospitality sector, especially in the countries such as Japan which the outbreak of the pandemic has further supported.
- Henn-na Hotel, located in Nagasaki, Japan, is among the first few hotels in the country with a robotic working staff. The hotel has multilingual robots to help the guests check in to the hotel. It also has porter robots to carry luggage up to the guest rooms. Furthermore, the hotel also has humanoid robots to provide a human touch and make interactions easy.
- Additionally, several cases have been identified wherein business owners are adopting robotic technologies to deal with the worker shortage. For instance, during the Beijing 2022 Olympic Winter Games, several restaurant owners turned to cater robots that can serve tableware and dishes and communicate with customers.
- Similarly, to combat staff shortage, a Thai restaurant in Melbourne, Australia, employed a new waiter called Bella, that is programmed to know the layout of the tables and deliver food from the kitchen. Considering the convenience and attraction these robots bring, especially from younger customers, the demand for these robots is expected to grow further during the forecast period.
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