Pet Insurance Market Size and Share

Pet Insurance Market (2026 - 2031)
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Pet Insurance Market Analysis by Mordor Intelligence

The pet insurance market size reached USD 17.59 billion in 2026 and is projected to reach USD 29.94 billion by 2031, registering an 11.23% CAGR over the forecast period. Penetration diverges widely across markets, with Sweden having near universal coverage among dogs, while the United States remains in the low single digits for companion animals, yet the gap in veterinary cost inflation versus general inflation keeps demand resilient as owners seek predictable budgeting for care. Pet owners spend a large share of their budgets on veterinary care, but cost sensitivity leads some to delay or skip visits. This creates opportunities for pet insurance, as many pets remain uninsured and owners seek ways to manage unexpected expenses. Veterinary services account for about 32% of household pet spending, and rising costs are influencing care utilization and preventive care engagement[1]Veterinary Analytics, “Veterinary Industry Summary: October 12 18, 2025,” Vetsource Veterinary Analytics, veterinaryanalytics.com. Embedded distribution at the point of care and retail checkout reduces friction by presenting coverage offers at moments of high intent, while employer-sponsored voluntary benefits broaden access without adding cost to benefit budgets. Insurers and insurtechs deploy automation to compress underwriting and adjudication cycles, with large language models and straight-through processing lowering loss-adjustment expenses and improving customer experience at scale.

Key Report Takeaways

  • By policy type, accident & illness led with 82.36% of the pet insurance market share in 2025, while wellness and preventive-care add-ons are forecasted to expand at a 15.39% CAGR through 2031.
  • By animal type, dogs captured 74.82% of the pet insurance market share in 2025, and other pets recorded the fastest momentum with a 13.95% CAGR projected to 2031; dogs remain the anchor of the pet insurance market.
  • By provider type, traditional carriers held 69.96% of the pet insurance market share in 2025, while insurtech and digital providers are set to grow at a 16.45% CAGR through 2031.
  • By sales channel, the intermediated model accounted for 48.66% of the pet insurance market share in 2025, and embedded models are expected to expand at an 18.66% CAGR through 2031.
  • By geography, Europe held 45.23% of the pet insurance market share in 2025, while Asia-Pacific is projected to grow at a 14.89% CAGR through 2031.

Note: Market size and forecast figures in this report are generated using Mordor Intelligence’s proprietary estimation framework, updated with the latest available data and insights as of January 2026.

Segment Analysis

By Policy Type: Comprehensive Plans Drive Adoption, Wellness Add-Ons Build Stickiness

Accident & Illness led with 82.36% of the pet insurance market share in 2025, while Wellness and Preventive-Care add-ons are forecast to expand at a 15.39% CAGR through 2031. Accident & Illness coverage accounted for the largest policy-type share in 2025, reflecting owner preference for broad protection against injuries and diseases, and Wellness and Preventive-Care add-ons are projected to grow the fastest through 2031 as routine care gets bundled with catastrophic coverage. This pattern supports higher retention as reimbursement for exams, and vaccines sustain frequent touchpoints and normalize filing claims during the policy year. Clear separation between insurance and wellness plans under the United States model reforms improves disclosure and avoids confusion when customers compare products with similar names but different coverage scopes. The pet insurance market benefits when wellness riders lift perceived value for monthly premiums, especially for younger pets that file routine claims even if major incidents are rare in early years. As embedded retail and clinic channels expand, packaging wellness at checkout or intake increases conversion in the pet insurance market by aligning financial protection with immediate care needs.

Accident-only policies remain a niche for price-sensitive owners and older pets that no longer qualify for comprehensive underwriting, yet the momentum resides with combined Accident & Illness plus wellness bundles that meet both preventive and unexpected needs. Direct links with veterinary information systems shorten reimbursement cycles and improve customer satisfaction, which in turn raises renewal rates for plans that deliver visible value at each visit. Carriers also refine deductibles and annual limits to better match expected spend by age and breed, making core packages more competitive at the point of comparison. Embedded partnerships with major retailers and clinics provide marketing scale and trusted environments for upsell to wellness-enhanced options, where engagement is higher, and cancellations are lower. With these trends, the pet insurance industry continues to shift from standalone catastrophic policies toward integrated health and wellness propositions that strengthen lifetime value for both customers and carriers.

Pet Insurance Market: Market Share by Policy Type
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By Animal Type: Dogs Anchor Revenue, Exotics Unlock Targeted Niches

Dogs captured 74.82% of the pet insurance market share in 2025, and other pets recorded the fastest momentum with a 13.95% CAGR projected to 2031. Dogs represent the majority of insured pets and policy revenue in 2025 and remain the primary focus for product design given their higher clinical complexity and per-policy premiums relative to cats. Feline penetration is rising as cat ownership grows among younger urban households, though per-policy economics differ due to lower visit frequency and claim severity. Exotics and other pets are projected to expand from a smaller base as select carriers extend underwriting to avian and small-mammal species, which requires specialized clinical knowledge and tailored coverage language. The pet insurance market experiences steady growth in canine policies as breed-specific risks shape pricing ladders and as owners prioritize comprehensive protection for orthopedic and hereditary conditions. Over time, better data on feline chronic conditions and indoor-lifestyle risk will support more precise segmentation and messaging that raise take-up among cat owners.

Dog-heavy books of business tend to scale faster, and investments in claims automation and direct payment at clinics can remove friction and boost satisfaction metrics for canine and feline owners alike. Product education remains important for exotics since coverage features need to reflect species-specific conditions, and underwriting must account for different morbidity profiles. The pet insurance market responds to these dynamics by adjusting distribution, content, and plan builders to match the expectations and budgets of each owner segment. Partnerships with specialty clinics and associations in exotics can improve product credibility and accelerate adoption among enthusiasts who know their species’ care requirements well. As data on cross-species outcomes improves, carriers can refine benefits and price points that align risk and value across dogs, cats, and other pets in the pet insurance market.

By Provider Type: Traditional Carriers Lead, Digital Players Scale Through Automation

Traditional carriers held 69.96% of the pet insurance market share in 2025, while insurtech and digital providers are set to grow at a 16.45% CAGR through 2031. Traditional carriers hold the largest provider-type share in 2025 due to brand recognition, multi-line cross-sell capacity, and established compliance operations across jurisdictions. Insurtech and digital providers grow faster as AI models compress loss-adjustment expenses and enable rapid policy binding without manual underwriting for standard risks. Full-stack providers that integrate direct payment to clinics deliver value through immediate adjudication, which strengthens retention by removing the reimbursement burden on owners. As automated adjudication expands, leaders apply hybrid human-in-the-loop models to handle complex claims and suspected fraud while granting instant decisions on routine submissions. These operating advantages, coupled with embedded distribution partnerships, enable digital players to capture younger demographics in the pet insurance market.

Traditional providers continue to modernize core systems and pursue partnerships to match the speed and user experience of newer entrants, including integrations at retail checkout and veterinary front desks. They also leverage underwriting capacity and risk management to offer broader benefit options and limits for high-cost procedures, which helps retain long-tenured customers. The pet insurance industry is converging on best-of-both approaches as incumbents buy or partner with insurtechs and as digital challengers add depth in compliance and reinsurance relationships. In this environment, scale advantages come from data, automation, distribution reach, and the ability to connect to practice systems for fast payment in the pet insurance market. As growth continues, both cohorts refine product governance to align with evolving United States model law standards and consumer expectations.

Pet Insurance Market: Market Share by Provider Type
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By Sales Channel: Embedded Distribution Outpaces Intermediated Models

The intermediated model accounted for 48.66% of the pet insurance market share in 2025, and embedded models are expected to expand at an 18.66% CAGR through 2031. Intermediated channels still account for the largest share in 2025, although their growth decelerates as digital and embedded distribution absorb more of the incremental expansion. Embedded partnerships at retail, e-commerce, and veterinary clinics lift conversion by presenting offers during adoption, purchase, and appointment flows when willingness to enroll is high. Direct-to-consumer websites and aggregators continue to funnel informed shoppers, yet the most powerful conversion effects now come from checkout and point-of-care experiences. Employers add a complementary channel by enabling payroll deduction and streamlined enrollment, which integrates with benefits platforms as a voluntary option for employees. As these channels mature, the pet insurance market sees declining acquisition costs and higher retention, where distribution controls frequent engagement with the pet-care journey.

Intermediaries continue to serve complex cases and cross-sell within multiline personal lines, while embedded partners negotiate revenue shares that align incentives around long-term renewals rather than one-time commissions. Integrations into vet-practice software and retail POS reduce friction for quoting and enrollment, which raises attach rates for wellness-enhanced plans. The pet insurance market benefits from channel diversity that meets owners where they research, shop, and receive care, thereby increasing accessibility and convenience. Over time, embedded and employer channels are expected to drive a larger share of incremental premiums as product placement becomes a standard feature of the pet-care ecosystem. This shift supports the long-run expansion in the pet insurance market by aligning distribution with high-intent interactions.

Geography Analysis

Europe holds the largest regional position with 45.23% share in 2025, driven by a long-standing insurance-buying culture, high veterinary cost baselines, and consistent consumer familiarity with claims processes and benefits. The United Kingdom sustains elevated penetration as veterinary bills and standardized policy terms keep coverage relevant to households, while Sweden’s historically high participation reflects a cultural norm around responsible ownership that includes financial protection. Product clarity has improved in major European markets alongside consumer protection initiatives, which helps owners compare reimbursement levels and exclusions when choosing plans. Embedded partnerships across retail and clinic networks strengthen attachment rates at checkout and in appointment flows and support ongoing migration from intermediated models. With higher awareness and stable regulatory frameworks, Europe remains the anchor of the pet insurance market while new channels expand reach into underpenetrated segments.

North America ranks second by revenue and continues to grow as awareness rises and product experiences become faster and simpler through digital claims and direct payment with select providers. Written premiums expanded in 2025 on the back of higher enrollments and premium normalization to veterinary costs, though penetration varies sharply by state and urban density. The model law adoption across multiple states improves clarity on pre-existing conditions, waiting periods, and wellness programs, which reduces friction at renewal and supports retention. Employer channels add momentum by making payroll deduction available for voluntary coverage, while retail and clinic partners integrate quotes directly into point-of-sale and appointment workflows. The pet insurance market in North America benefits from operational advances like instant adjudication and hybrid AI-human claims models, which compress payout cycles and improve customer satisfaction.

Asia-Pacific is the fastest-growing region with a projected 14.89% CAGR through 2031, supported by urbanization, rising disposable incomes, and digital-first distribution that lowers barriers to enrollment. Japan’s direct-settlement infrastructure and wellness innovation create a blueprint for convenience and preventive outcomes that other markets seek to emulate as penetration increases. Australia, China’s tier-one cities, and select Southeast Asian markets are building on mobile-native behaviors and embedded digital ecosystems to introduce coverage at scale. As EHR adoption and standardized claims data improve, underwriting precision will increase and support more tailored offerings by breed and age across the region. Together, these shifts reinforce Asia-Pacific’s role as the global growth engine for the pet insurance market while Europe anchors total revenue and North America gains on improving awareness and product experience.

Pet Insurance Market CAGR (%), Growth Rate by Region
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Competitive Landscape

The global pet insurance market is fragmented, yet regional leaders have established durable advantages through distribution networks, automation, and integrated care that reduce friction for policyholders. Competition increasingly focuses on embedded partnerships, presenting coverage options during checkout or veterinary visits to capture consumers at key decision points. AI-enabled claims processing allows routine submissions to settle quickly, while wellness programs help maintain engagement and retention throughout a pet’s life. Direct-settlement infrastructures in mature markets highlight how operational convenience can become a competitive moat when owners no longer wait for reimbursement. Carriers with large, structured data networks benefit from faster iterations in underwriting and product development, while improved transparency under evolving standards builds trust and supports customer loyalty.

Leading companies demonstrate diverse strategies to scale and enhance efficiency across the market. Real-time payment systems that adjudicate invoices at checkout enhance clinic satisfaction and encourage high renewal rates. AI-driven claims platforms reduce administrative costs by routing complex cases to human adjusters and paying routine claims instantly. Supplemental products integrated into employer or retail channels provide additional pathways to reach pet owners, leveraging existing networks to improve conversion. By combining channel access, automation, and service integration, these strategies help the market grow while improving the overall policyholder experience.

Innovation in prevention and cost management continues to shape the market landscape. Programs that shift beyond reimbursement toward health services orchestration pair direct settlement with preventive analytics to anticipate risks and guide owners. Group purchasing initiatives for veterinary supplies and pharmaceuticals aim to slow cost escalation, supporting more stable premiums over time. Digital claims and telehealth solutions complement in-person care, improving efficiency and assisting with pre-visit triage. Across regions, market leaders align products, technology, and partnerships to create simpler, faster, and clearer experiences, ultimately driving higher adoption and retention.

Pet Insurance Industry Leaders

  1. Trupanion Inc.

  2. Nationwide (VPI)

  3. Healthy Paws Pet Insurance LLC

  4. Lemonade Inc.

  5. Agria Djurförsäkring AB

  6. *Disclaimer: Major Players sorted in no particular order
Pet Insurance Market
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Recent Industry Developments

  • January 2026: Costco announced it will offer pet insurance to members through a partnership with Figo starting in 2026, with no age or breed restrictions for enrollment, making coverage more accessible to older pets and offering customizable plans with member discounts.
  • December 2025: Adoro Pet Insurance Services LLC launched its pet insurance offering across 28 states of the United States, entering the expanding pet insurance market with accident and illness coverage designed to include key services and faster claims processing.
  • June 2025: Combined Insurance, a Chubb company, added Healthy Paws pet insurance to its supplemental benefits portfolio for employers and individuals, expanding workplace access with digital claims and unlimited benefit options.
  • May 2025: Tokio Marine Well Design launched a group purchasing service for veterinary pharmaceuticals and related items to help clinics reduce procurement costs and administrative burden through a centralized system.

Table of Contents for Pet Insurance Industry Report

1. Introduction

  • 1.1 Study Assumptions & Market Definition
  • 1.2 Scope of the Study

2. Research Methodology

3. Executive Summary

4. Market Landscape

  • 4.1 Market Overview
  • 4.2 Market Drivers
    • 4.2.1 Rising pet adoption & pet-humanization trend
    • 4.2.2 Escalating veterinary costs outpacing CPI
    • 4.2.3 NAIC Model Act rollout & regulatory advancements
    • 4.2.4 Embedded insurance in pet-care ecosystems (retailers, wellness apps)
    • 4.2.5 Employer-sponsored pet-benefit programs
    • 4.2.6 AI-driven dynamic underwriting & real-time claims automation
  • 4.3 Market Restraints
    • 4.3.1 High premium inflation vs. disposable income
    • 4.3.2 Lack of unified global veterinary procedure coding
    • 4.3.3 Insurer policy adjustments triggered by adverse loss ratios in certain breeds
    • 4.3.4 Low awareness & cultural barriers in emerging markets
  • 4.4 Value Chain Analysis
  • 4.5 Regulatory Landscape
  • 4.6 Technological Outlook
  • 4.7 Porter's Five Forces
    • 4.7.1 Threat of New Entrants
    • 4.7.2 Bargaining Power of Buyers/Consumers
    • 4.7.3 Bargaining Power of Suppliers
    • 4.7.4 Threat of Substitute Products
    • 4.7.5 Intensity of Competitive Rivalry

5. Market Size & Growth Forecasts

  • 5.1 By Policy Type
    • 5.1.1 Accident & Illness
    • 5.1.2 Accident-Only
    • 5.1.3 Wellness / Preventive-Care Add-ons
    • 5.1.4 Others
  • 5.2 By Animal Type
    • 5.2.1 Dog
    • 5.2.2 Cat
    • 5.2.3 Other Pets (Birds, Exotics, Equine, etc.)
  • 5.3 By Provider Type
    • 5.3.1 Traditional (Private / Mutual / Cooperative Insurers)
    • 5.3.2 Insurtech / Digital Providers
    • 5.3.3 Niche (Government-linked / Public Schemes / Other)
  • 5.4 By Sales Channel
    • 5.4.1 Direct-to-Consumer
    • 5.4.2 Intermediated
    • 5.4.3 Embedded
  • 5.5 By Geography
    • 5.5.1 North America
    • 5.5.1.1 United States
    • 5.5.1.2 Canada
    • 5.5.1.3 Mexico
    • 5.5.2 South America
    • 5.5.2.1 Brazil
    • 5.5.2.2 Argentina
    • 5.5.2.3 Peru
    • 5.5.2.4 Chile
    • 5.5.2.5 Rest of South America
    • 5.5.3 Europe
    • 5.5.3.1 Germany
    • 5.5.3.2 United Kingdom
    • 5.5.3.3 France
    • 5.5.3.4 Italy
    • 5.5.3.5 Spain
    • 5.5.3.6 Nordics (Sweden, Norway, Denmark, Finland)
    • 5.5.3.7 Benelux (Belgium, Netherlands, and Luxembourg)
    • 5.5.3.8 Rest of Europe
    • 5.5.4 Asia-Pacific
    • 5.5.4.1 China
    • 5.5.4.2 Japan
    • 5.5.4.3 India
    • 5.5.4.4 Australia
    • 5.5.4.5 South Korea
    • 5.5.4.6 Rest of Asia-Pacific
    • 5.5.5 Middle East & Africa
    • 5.5.5.1 Saudi Arabia
    • 5.5.5.2 United Arab Emirates
    • 5.5.5.3 South Africa
    • 5.5.5.4 Rest of Middle East and Africa

6. Competitive Landscape

  • 6.1 Market Concentration
  • 6.2 Strategic Moves
  • 6.3 Market Share Analysis
  • 6.4 Company Profiles (includes Global level Overview, Market level overview, Core Segments, Financials as available, Strategic Information, Market Rank/Share for key companies, Products & Services, and Recent Developments)
    • 6.4.1 Trupanion Inc.
    • 6.4.2 Nationwide (VPI)
    • 6.4.3 Anicom Holdings Inc.
    • 6.4.4 Embrace Pet Insurance Agency LLC
    • 6.4.5 Figo Pet Insurance LLC
    • 6.4.6 Hartville Group (ASPCA)
    • 6.4.7 Healthy Paws Pet Insurance LLC
    • 6.4.8 Lemonade Inc.
    • 6.4.9 ManyPets Ltd.
    • 6.4.10 Agria Djurförsäkring AB
    • 6.4.11 RSA Group (MORE THAN)
    • 6.4.12 Petplan (Fetch)
    • 6.4.13 Pets Best Insurance Services LLC
    • 6.4.14 MetLife Pet Insurance (PetFirst)
    • 6.4.15 Dotsure.co.za
    • 6.4.16 Oneplan (South Africa)
    • 6.4.17 PetSure (Australia)
    • 6.4.18 iPet Insurance (Japan)
    • 6.4.19 Chewy / Trupanion Pet-Partner Plans
    • 6.4.20 Pumpkin Pet Insurance (Zoetis)

7. Market Opportunities & Future Outlook

  • 7.1 White-space & Unmet-Need Assessment
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Research Methodology Framework and Report Scope

Market Definitions and Key Coverage

We define the pet insurance market as all written premium generated by private or mutual carriers for policies that reimburse veterinary expenses related to accidents, illnesses, and wellness add-ons for companion animals, chiefly dogs and cats, across 17 major countries evaluated by our analysts. Policies bundled with employee benefits are included because premiums are still underwritten and priced per pet.

Scope exclusion: Livestock coverages and micro-benefit riders embedded in homeowners, credit-card, or travel insurance products are not counted.

Segmentation Overview

  • By Policy Type
    • Accident & Illness
    • Accident-Only
    • Wellness / Preventive-Care Add-ons
    • Others
  • By Animal Type
    • Dog
    • Cat
    • Other Pets (Birds, Exotics, Equine, etc.)
  • By Provider Type
    • Traditional (Private / Mutual / Cooperative Insurers)
    • Insurtech / Digital Providers
    • Niche (Government-linked / Public Schemes / Other)
  • By Sales Channel
    • Direct-to-Consumer
    • Intermediated
    • Embedded
  • By Geography
    • North America
      • United States
      • Canada
      • Mexico
    • South America
      • Brazil
      • Argentina
      • Peru
      • Chile
      • Rest of South America
    • Europe
      • Germany
      • United Kingdom
      • France
      • Italy
      • Spain
      • Nordics (Sweden, Norway, Denmark, Finland)
      • Benelux (Belgium, Netherlands, and Luxembourg)
      • Rest of Europe
    • Asia-Pacific
      • China
      • Japan
      • India
      • Australia
      • South Korea
      • Rest of Asia-Pacific
    • Middle East & Africa
      • Saudi Arabia
      • United Arab Emirates
      • South Africa
      • Rest of Middle East and Africa

Detailed Research Methodology and Data Validation

Primary Research

We held structured interviews and short surveys with underwriting heads, insurtech founders, practicing veterinarians, and broker networks across North America, Europe, and Asia-Pacific. These discussions clarified average premium swings, claims approval lag, and customer churn, allowing us to adjust secondary assumptions before final sizing.

Desk Research

Our team began with publicly available tier-1 statistics, such as NAPHIA insured-pet counts, the American Veterinary Medical Association price index, Eurostat household pet-care outlay, and OECD currency data, which anchor prevalence, spending, and pricing inputs. We supplemented these with government trade records on pet medicines, standard actuarial loss-ratio filings, and insights from trade bodies like the European Pet Food Federation that track canine and feline populations. To refine competitive intensity and premium trajectories, we screened carrier 10-Ks and investor decks with D&B Hoovers, browsed regulatory dockets that cite the NAIC Pet Insurance Model Act, and mined press releases contained in Dow Jones Factiva. Additional industry blogs, patent abstracts via Questel, and veterinary journal articles helped flag emerging cost drivers. The list above is illustrative, not exhaustive.

Market-Sizing & Forecasting

Our model starts with a top-down rebuild of the premium pool: companion-animal stock × insurance penetration × average annual premium. Results are cross-checked through selective bottom-up carrier roll-ups and sampled average-selling-price times policy volume, so unusual skews can be reconciled early. Key variables include veterinary cost inflation, new-pet adoption rates, disposable income growth, regulatory uptake of the NAIC framework, and digital channel share expansion.

For projections, we feed the historical series into a multivariate regression with an ARIMA overlay, letting premium elasticity to vet-cost inflation and GDP per capita drive scenario bands. Where carrier disclosures are patchy, we interpolate using peer averages and re-validate against interview ranges.

Data Validation & Update Cycle

We run multi-step variance checks, peer-to-peer review, and anomaly flags; outputs that stray beyond accepted tolerance send us back to respondents. Models refresh every 12 months, and an analyst reruns critical drivers before each client delivery.

Why Mordor's Pet Insurance Baseline Earns Stakeholder Confidence

Published estimates often diverge because each firm picks different geographies, coverage tiers, and forecast cadences, leaving executives unsure which number to trust. Our study shows those gaps clearly and explains them in plain language.

Key gap drivers include Mordor's inclusion of wellness riders, our consistent 2024 currency base, and the fact that we report the first full forecast year (2025) rather than the latest historic year, while other publishers may exclude multi-pet discounts or stop at accident-only cover.

Benchmark comparison

Market SizeAnonymized sourcePrimary gap driver
USD 15.81 B (2025) Mordor Intelligence-
USD 18.61 B (2024) Global Consultancy AExcludes wellness add-ons, uses 2023 exchange rates
USD 14.35 B (2025) Global Consultancy BOmits embedded employer policies, assumes lower vet-cost index
USD 10.10 B (2023) Industry Association AReports historic premiums only, no forward adjustment for inflation

Taken together, the comparison shows that Mordor's disciplined scope choices, current-year baseline, and transparent variable set provide a balanced, reproducible benchmark that decision-makers can rely on with confidence.

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Key Questions Answered in the Report

What is the current size and growth outlook for the pet insurance market?

The pet insurance market size is USD 17.59 billion in 2026 and is projected to reach USD 29.94 billion by 2031 at an 11.23% CAGR, supported by rising pet ownership, embedded distribution, and AI-enabled claims.

Which regions lead and which are growing fastest?

Europe holds the largest share with 45.23% in 2025, while Asia-Pacific is the fastest-growing region with a projected 14.89% CAGR through 2031 due to urbanization and digital-first distribution.

Which policy types are most popular among pet owners?

Accident & Illness plans account for the largest share, and Wellness and Preventive-Care add-ons are growing the fastest as owners bundle routine care with catastrophic coverage to improve value and retention.

What are the main forces driving adoption in 2026?

Adoption is driven by pet humanization, veterinary cost inflation outpacing CPI, standardized United States policy terms under the NAIC Model Act, embedded retail and vet distribution, and AI-enabled underwriting and claims.

How is distribution shifting across channels?

Intermediated channels still hold the largest share, but embedded distribution at retail and veterinary settings and employer-sponsored voluntary benefits are growing faster as enrollment moves into checkout and appointment flows.

What role does automation play in claims and pricing?

AI models automate extraction and adjudication for routine claims, reduce loss-adjustment expenses, and improve speed to payment, while hybrid human-in-the-loop approaches focus on complex cases and fraud.

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