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Office And Contact Center Headset Market Size (2024 - 2029)

The Office and Contact Center Headset Market is experiencing growth driven by the increasing demand for high-quality audio devices, fueled by the rise in customer service centers and the popularity of wireless technology. The market's expansion is supported by the need for effective communication tools in businesses, particularly with the growing reliance on cloud-based meetings and remote team interactions. Consumers are seeking headsets that offer advanced features for multitasking and clear communication, prompting manufacturers to innovate continuously. The versatility and user-friendly design of headsets are key factors contributing to the market's growth trajectory.

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Market Size of Office And Contact Center Headset Industry

Office And Contact Center Headset Market Summary
Study Period 2019 - 2029
Base Year For Estimation 2023
CAGR (2024 - 2029) 8.97 %
Fastest Growing Market Asia-Pacific
Largest Market Asia-Pacific
Market Concentration Medium

Major Players

Office And Contact Center Headset Market Major Players

*Disclaimer: Major Players sorted in no particular order

Office and Contact Center Headset Market Analysis

The Office And Contact Center Headset Market is expected to register a CAGR of 8.97% during the forecast period.

The surge in demand for gadgets like smartphones, tablets, and laptops drives the headsets market. Online streaming has accelerated the use of headphones in homes. The need for high-quality audio for better sound reception is the top choice among users.

  • The increase in the number of customer service centers, specifically in emerging nations, and the expanding market for top-notch earphones have resulted in increasing sales of office and contact center headsets. There is also a significant desire for wireless headphones that come with Bluetooth and NFC technology and touch-sensitive controls.
  • The versatility, sturdiness, and lightweight attributes of over-ear headphones, as well as their availability in different colors, are qualities that have made them preferred among consumers, which will further propel the expansion of the market in the projected timeframe.
  • Moreover, retailers are adopting headsets for better connectivity with frontline workers. Recognizing the utility of wireless headsets in businesses, Jabra launched headsets for frontline workers to keep them connected. The ultra-noise-canceling microphone in the Jabra Perform 45, the latest edition from the company, can cancel out up to 80% of background noise, allowing Coworkers to hear each other. It is also integrated with a Push-to-talk (PTT) button to make workers more productive by enabling them to respond to any urgent questions and solve problems quickly no matter where the employees are on the shop floor.
  • Furthermore, the need for cloud-based internet and video meetings is predicted to rise during the forecast period. As a greater number of people rely on audio, video, and web meetings to regularly connect with remote teams, the significance of headsets that deliver top-notch audio, minimize echoes and ambient sound, and ensure confidentiality is growing.
  • In January 2023, Audio-Technica launched headsets exclusively for live-streaming content creators. The USP of these headsets is the microphone design that adjusts and allows positioning even as the user moves his head. The mic is placed close to the user's mouth by a flexible boom arm, which reduces background noise and produces clear audio.
  • As consumers get tech-savvy, they look forward to headsets that offer features to multitask efficiently, communicate clearly, and stay focused. The headset manufacturers should constantly research and analyze the customer behavior towards these communication devices and develop products with the latest technology and required features as per business needs.

Office and Contact Center Headset Industry Segmentation

Headset is the primary communication device as it enable the employees to keep their hands free to be used for typing or handling keyboard activities while conversing or listening. With the evolving technology, wireless headsets were introduced, that gives the choice of mobility while attending calls or listening to webinars.

The office and contact center headset market is segmented by type (office and contact center), connectivity type (wired and wireless), and geography (North America, Europe, Asia-Pacific, Latin America, Middle-East and Africa). The market sizes and forecasts are provided in terms of value (USD) for all the above segments.

By Type
Office
Contact Center
By Connectivity Type
Wired
Wireless
By Geography***
North America
United States
Canada
Europe
United Kingdom
Germany
France
Asia
China
Japan
India
Australia and New Zealand
Latin America
Middle East and Africa
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Office And Contact Center Headset Market Size Summary

The office and contact center headset market is poised for significant growth, driven by the increasing demand for high-quality audio devices in both professional and personal settings. The proliferation of smartphones, tablets, and laptops has fueled the need for headsets, while the rise in online streaming has further accelerated their adoption. The market is witnessing a surge in the popularity of wireless headsets, equipped with Bluetooth and NFC technology, due to their convenience and advanced features like touch-sensitive controls. Over-ear headphones, known for their versatility, durability, and lightweight design, are particularly favored by consumers, contributing to the market's expansion. The growing reliance on cloud-based internet and video meetings underscores the importance of headsets that offer superior audio quality, echo reduction, and confidentiality, as more individuals connect with remote teams.

The Asia-Pacific region is emerging as a key player in the global headset market, supported by favorable government policies and a robust manufacturing sector. Countries like Vietnam and India are attracting international investments, bolstering local manufacturing and the business process outsourcing industry, which in turn drives the demand for professional headsets. The market is characterized by intense competition, with major players like Samsung Electronics, LG Electronics, and Panasonic Corporation leading the charge. Companies are continually innovating, integrating features such as noise cancellation and precise voice pick-up to enhance user experience. Strategic partnerships and product launches, such as Jabra's collaboration with Mart Networks and Sennheiser's enhancements to its 600-series family, highlight the industry's focus on meeting evolving consumer needs and maintaining a competitive edge.

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Office And Contact Center Headset Market Size - Table of Contents

  1. 1. MARKET DYNAMICS

    1. 1.1 Market Overview

    2. 1.2 Industry Attractiveness - Porter's Five Forces Analysis

      1. 1.2.1 Bargaining Power of Suppliers

      2. 1.2.2 Bargaining Power of Buyers

      3. 1.2.3 Threat of New Entrants

      4. 1.2.4 Intensity of Competitive Rivalry

      5. 1.2.5 Threat of Substitutes

    3. 1.3 Industry Value Chain Analysis

    4. 1.4 Assessment of COVID-19 impact on the industry

  2. 2. MARKET SEGMENTATION

    1. 2.1 By Type

      1. 2.1.1 Office

      2. 2.1.2 Contact Center

    2. 2.2 By Connectivity Type

      1. 2.2.1 Wired

      2. 2.2.2 Wireless

    3. 2.3 By Geography***

      1. 2.3.1 North America

        1. 2.3.1.1 United States

        2. 2.3.1.2 Canada

      2. 2.3.2 Europe

        1. 2.3.2.1 United Kingdom

        2. 2.3.2.2 Germany

        3. 2.3.2.3 France

      3. 2.3.3 Asia

        1. 2.3.3.1 China

        2. 2.3.3.2 Japan

        3. 2.3.3.3 India

        4. 2.3.3.4 Australia and New Zealand

      4. 2.3.4 Latin America

      5. 2.3.5 Middle East and Africa

Office And Contact Center Headset Market Size FAQs

The Global Office and Contact Center Headset Market is projected to register a CAGR of 8.97% during the forecast period (2024-2029)

Samsung Electronics Co. Limited, LG Electronics, Panasonic Corporation, Sennheiser electronic GmbH & Co. KG and Audio-Technica Corporation are the major companies operating in the Global Office and Contact Center Headset Market.

Office and Contact Center Headset Market Report Snapshots

Office and Contact Center Headset Market Size & Share Analysis - Growth Trends & Forecasts (2024 - 2029)