Market Trends of GCC Courier, Express And Parcel Industry
User-centric e-commerce to revolutionize the GCC retail sector
- The USD 308 billion GCC retail sector is being rapidly transformed by digital disruption, with B2C e-commerce expected to grow 12.58% year-on-year to reach USD 116.8 billion by 2023, according to sources. Consumer behavior is changing rapidly. According to sources, mobile wallet usage in the MENA region will increase by 147 percent by 2025. Additionally, 50% of MENA consumers want to explore the Metaverse.
- Retailers are exploring artificial intelligence (AI) and machine learning (ML) to enhance the customer experience. Within the digital commerce ecosystem, countless opportunities are waiting to be discovered. Every industry must take advantage of this untapped potential to scale to new heights. Customers will continue to demand a connected experience, and it’s up to us to make sure it’s ready for them. This is the internet at its most powerful, and it’s only going to get bigger.
- In 2023, 51% of Gen Z in the UAE paid with digital or mobile wallets every day, compared to 48% in Saudi Arabia. Moreover, 20% of Gen Z respondents in the UAE reported a decrease in cash usage, while 50% of Gen Z said they only use cards for transactions.
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Drones and robots will soon be able to deliver packages to UAE residents
- Aramex announced in February 2023 that it had completed its “future delivery program,” a global solution for logistics and transportation. The program is designed to improve last-mile logistical capabilities through smart shipping solutions, allowing for faster, more sustainable, and cost-efficient deliveries.
- The first tests of Aramex’s drone and roadside robotic deliveries were conducted at Rochester Institute of Technology (RIT) in partnership with Barrow Electric Vehicle (BARQ EV), one of the UAE’s leading commercial unmanned aerial vehicle (UAV) delivery service providers, and Colombia-based delivery robotics company Kiwibot. The tests were carried out with the help of the Dubai Civil Aviation Authority, Roads and Transport Authority, Dubai Silicon Oasis Authority, Dubai Future Foundation, and Dubai Smart City. Using BARQ EV’s advanced drone delivery technology, which can operate multiple continuous flights over long distances and in a variety of environments.
- The drones have multi-directional sensors and depend on a robust fleet management system to ensure Aramex has a high degree of accuracy across all order placements and dispatch management, as well as drone flight routing and deliveries. Kiwibot's autonomous ground delivery vehicles are equipped with a combination of advanced sensors and cameras, as well as radars and artificial intelligence, to navigate through their environment and obstacles. They are also equipped with a state-of-the-art GPS navigation system that allows them to create virtual maps, set up multiple routes, and change course in case of delays or obstacles.
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