Market Share of Europe Speech Analytics Industry
The speech analytics market in the region is semi-consolidated owing to the higher presence of global players. Few players in the market hold the majority of the market share. Also, the constantly updating and highly advanced technology needed to survive in the market proves to be an entry barrier to new entrants in the market.
- January 2024 - Calabrio, announced their acquisition of Wysdom, the leading experts in Artificial Intelligence and virtual agent performance solutions. This acquisition will accelerate Calabrio’s strategy to help customers leverage AI and Machine Learning to maximize agent engagement, productivity, and ROI (Return on Investment).
Europe Speech Analytics Market Leaders
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Verint System Inc.
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Nice Ltd.
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Avaya Inc.
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Micro Focus International PLC
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Callminer Inc.
*Disclaimer: Major Players sorted in no particular order
