Market Trends of Europe IP Telephony and Unified Communications as-a-service Industry
This section covers the major market trends shaping the Europe IP Telephony & Unified Communications Market according to our research experts:
Adoption of 5G will drive the Market
- The fifth-generation wireless network technology, 5G, is expected to revolutionize internet connectivity. Its primary benefits include higher internet speeds, shorter reaction times, and eliminating packet loss and jitter during data transmission. VoIP users will benefit from improved call quality, faster connectivity while making and receiving calls, and higher capacity.
- The European Commission recognized 5G prospects early on, forming a public-private partnership on 5G (5G-PPP) in 2013 to speed up 5G research and development. The European Commission has allocated more than EUR 700 million in public funds to support this work under the Horizon 2020 program.
- Telefónica Germany, which goes by the brand name O2, intends to deploy the base stations to boost capacity for huge events. Each mobile device has an antenna that may be extended up to 30 meters. O2 customers can get 4G and 5G coverage from the base stations, which will use a range of spectrum bands, including the 3.6 GHz band.
- With a 20-fold increase in speed over 4G in a 5G setting, Artificial intelligence technologies will be able to process large amounts of data in near real-time as speed and data processing capabilities increase. Using more powerful online collaboration tools with lower latency and faster connectivity will be possible. 5G wireless will catapult internet service to new heights, offering faster speeds in the office, at home, and on the go and supporting a new generation of remote collaboration tools.
- As 5G evolves, UCaaS will facilitate the consolidation and delivery of even more robust communications and collaboration solutions.
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Artificial Intelligence Integration will drive the Market
- AI has made enormous strides in many areas, and the VoIP industry is no exception. Service delivery will improve at call centers that rely on humans to make and pick calls, for example. This can be accomplished by giving consumers AI-assisted self-help solutions and options, leaving human agents to handle only the most difficult issues.
- AI can also evaluate call center interactions between agents and customers to forecast customer behavior and the most frequently asked questions. Human agents can better serve clients by predicting what they need and resolving their issues in less time once this data has been distilled into an understandable manner.
- In February 2022 - G-Core Labs, a European cloud and EDGE provider, introduced a new public AI cloud service in Europe, which the company claims to use Graphcore Intelligence Processing Units. The company stated that it chose IPU systems to fulfill the growing demand for cloud-based AI that is powerful, efficient, and safe. To fulfill the data sovereignty demands of European corporations, major labs, and research institutions, G-Core Labs' first IPU service will be constructed on an initial IPU cluster in Luxembourg, with further development anticipated in Central Europe.
- STARLIGHT, a European Union-backed innovation project aimed at increasing the EU's strategic autonomy in the field of artificial intelligence (AI) for law enforcement agencies (LEAs), began on October 1, 2021. STARLIGHT is a four-year collaborative innovation project led by CEA (the French Alternative Energies and Atomic Energy Commission) to improve law enforcement agencies' understanding of AI's legal and ethical use, bolstering their investigative and cybersecurity operations and assisting them in combating the misuse of AI-supported crime and terrorism.
- Compared to today's benefits achieved only through VoIP technology, artificial intelligence and VoIP have significantly impacted technology, specifically in the telecommunications world where artificial intelligence is used for shipping VoIP delivering more benefits and increased efficiency for small businesses to large.
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