Market Share of Contact Center Software Industry
The Contact Center Software market is highly fragmented with the presence of major players like Enghouse Interactive Inc., Cisco Systems Inc., Unify Inc.(Mitel), Five9 Inc., and Genesys Telecommunications Laboratories Inc. Players in the market are adopting strategies such as partnerships and acquisitions to enhance their product offerings and gain sustainable competitive advantage.
- October 2023 - Enghouse Interactive, one of the global leading providers of mission-critical enterprise technologies, announced an expansion of its partnership with Intertec Systems. This collaboration is set to provide a comprehensive suite of video collaboration, enterprise video management contact center, and fleet management transportation solutions to the Middle Eastern market.
- May 2023 - Five9, one of the leading global providers of the Intelligent CX Platform and long-established WTG, a global technology solutions provider, announced collaboration at the CX Summit EMEA in Porto. The partners would enhance their customers' cloud, digitization, and customer experience projects. By combining Five9's cloud-based contact center and AI solutions with WTG's technology expertise and consulting and integration services, consumers would benefit from a broad portfolio of innovative solutions and services. The joint expertise of both partners assists their customers to optimize individual business processes and increase their efficiency.
Contact Center Software Market Leaders
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Enghouse Interactive Inc.
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Cisco Systems Inc.
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Unify Inc.(Mitel)
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Five9 Inc.
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Genesys Telecommunications Laboratories Inc.
*Disclaimer: Major Players sorted in no particular order
